Dennis Eagle
Helpdesk Operator
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Role: Helpdesk Operator
Location: Warwick, CV34 6TE
Hours: 37 hours per week | between 08:00 and 16:30 Monday to Thursday and 08:00 - 13:00 Friday
Salary: between £25,000 and £32,000 pa DOE
Do you enjoy solving problems, helping people and working with technology every day? We're looking for a Helpdesk Operator to join our IT team, providing first-line support across the business and helping colleagues get the most from their systems and equipment.
This is a varied, hands-on role where you'll work with teams across multiple departments and UK locations. You'll gain exposure to a wide range of technologies, including Microsoft 365, Azure, Entra ID, Intune, Samsung Knox, Active Directory, ServiceNow, desktop hardware, mobile devices, printers, and business systems. It's a great opportunity for someone with service desk experience who wants to broaden their technical knowledge and continue developing their IT career.
What you’ll be doing:
- Acting as a first point of contact for IT support requests
- Logging, prioritising and resolving service desk tickets
- Investigating and troubleshooting technical issues both remotely and face-to-face
- Setting up, maintaining and supporting IT equipment and business systems
- Creating and updating user guides, training materials, and IT documentation
- Working closely with colleagues, infrastructure specialists, and external suppliers to resolve issues and improve services
- Supporting users across our Warwick sites and wider UK locations
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What we’re looking for:
- Experience working in a service desk or first-line IT support environment
- Good knowledge of Microsoft desktop operating systems and applications
- Strong troubleshooting and problem-solving skills
- The ability to manage priorities and work across multiple tasks
- Excellent communication skills and a customer-focused approach
- A positive attitude and a desire to keep learning
Ready to take the next step in your IT career? Apply today and help keep our people connected, supported, and productive.
We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.
We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team.
At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.
Why You'll Love Working Here
- 25 days' holiday plus Bank Holidays (pro rata for part-time employees)
- Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
- Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption, and other family leave provisions.
- Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support, and health surveillance.
- Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial, and wellbeing support when you need it.
- Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.
- Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
- My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
- Free independent mortgage advice: Expert guidance to help you make informed financial decisions.
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