Civic Recruitment Limited
Helpdesk Support Officer
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3-month contract position with a local authority
Summary
This is a 3-month contract position with a local authority, serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination, tracking, and resolution of maintenance and service requests across the Council’s estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records, coordinating contractors, and delivering excellent customer service in a fast-paced environment.
Responsibilities
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- Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests.
- Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
- Assess and prioritise incoming queries, determining appropriate actions.
- Coordinate works with contractors and internal teams to ensure timely completion.
- Monitor job progress and proactively follow up on outstanding tasks.
- Escalate delays, risks, or service failures to relevant managers.
Requirements
Essential Experience Required
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- At least 2 years of experience in an administrative or data input role.
- Experience managing high volumes of requests in a fast-paced environment.
- Experience using IT systems and databases (CAFM/Civica).
Essential Qualifications Required
- GCSEs (or equivalent), including English and Maths.
Additional Information
- Working hours: 36 hours per week.
- Location: 255 - 259 High Road, Ilford, Greater London, IG1 1NN, United Kingdom.
- We operate on a bi-weekly schedule.
- The role closes on 13th June 2026, apply ASAP.
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