Mitie Cleaning & Hygiene Services
Helpdesk & Switchboard Operative
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Job Title: Helpdesk & Switchboard Operative
Salary: £24,784 Per annum
Position Type: Permanent
Type of Employment: Full time
Hours: 37.5 hours per week
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ
You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database.
You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.
As the first line of contact for the Mitie team, you will be answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure in order to meet with challenging deadlines while effectively managing workloads.
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Responsibilities:
- Manage phone call and email requests
- Support employees
- Log information onto a database
- Deliver high levels of service
- Ensure Mitie's policies, processes, and procedures are followed
- Manage the flow of requests received
- Ensure timely input and output of all associated help desk data
- Live monitoring of performance against SLA's
- Work under pressure to meet challenging deadlines
- Effectively manage workloads
Requirements:
- Strong standard of both literacy and numeracy
- Confident with your knowledge of Microsoft Office
- Excellent written and verbal communication and negotiation skills
- Good planning and organizational skills
- Ability to maintain confidentiality across the site
- Respect the needs of all stakeholders
Benefits:
- Virtual GP on hand for you and members of your household
- Financial wellbeing assistance through Salary Finance scheme
- Access to high street discounts through MiDeals platform
- Cycle-to-work scheme
- Life cover of up to four times your salary
- Enhanced pension contributions
- Save-as-you-earn scheme
- Mitie Matching Share Plan
- Mitie Stars recognition with cash prizes
- Diverse variety of training and development avenues
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Company Overview: Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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Commitment to Inclusivity: We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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