Wiltshire Council
Helpdesk Team Leader
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Salary: £34,434 - £36,363 per annum
Hours per week: 37 hours
Interview date: To be confirmed upon shortlisting
Are you ready to lead a team at the heart of a fast-moving property service? Join our Property Investment and Operations team as a Helpdesk Team Leader and take ownership of how maintenance across the council’s estate is delivered. If you thrive on organisation, enjoy leading people, and want to make a visible impact on frontline services, this role offers a fantastic opportunity to step up.
You will lead a small, dedicated helpdesk team, ensuring repair requests are logged, triaged, and progressed smoothly from start to finish. In a busy, operational environment, you will prioritise work based on urgency and risk, making sure contractors have clear instructions and stakeholders stay informed. Your leadership will be key in maintaining a responsive, high-quality service that keeps buildings safe and functional.
Working at the centre of a contractor-led delivery model, you will collaborate with internal teams, building users, and external partners, monitoring work in progress, oversee urgent and emergency repairs. Alongside this, you’ll use CAFM systems and data insights to track performance, spot trends, and drive improvements that enhance service quality and customer satisfaction.
We’re looking for a proactive, organised leader with experience managing operational teams and a drive for continuous improvement. As a confident communicator, you will motivate others, solve problems, and use data to inform decisions. If you are ready to take on a varied and influential role where no two days are the same, we look forward to your application.
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Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported, and able to do their best. We do not tolerate discrimination, bullying, or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust, and respect, guided by our vision and Our Identity.
Contact details
Wayne Robson, Contract & Works Delivery Manager, at Wayne.Robson@wiltshire.gov.uk.
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria
Please download and read the role description and person specification here carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.
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We are firmly committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
https://www.wiltshire.gov.uk/equality-diversity-public-sector-duty
Disability Confident Employer
https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-2-disability-confident-employer
Application process
https://jobs.wiltshire.gov.uk/help-and-support
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
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