Anderson Knight
Helpdesk Team Leader (Parts & Stock Control)
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Anderson Knight is delighted to be recruiting on behalf of a well-established and growing organisation for an experienced Helpdesk Team Leader. This is an excellent opportunity for a people-focused team leader with experience in parts ordering, stock control, procurement, service coordination, or help desk operations.
About the Role
You will lead a small team responsible for managing parts availability, supplier relationships, and stock requirements, ensuring engineers and customers receive the support they need in a timely and efficient manner. Please note: This is not a warehouse management role. We are seeking candidates with experience coordinating parts, suppliers, inventory, and customer service operations rather than hands-on warehouse or logistics management.
Responsibilities
- Lead, coach, and develop a small Helpdesk Parts Team, allocating workloads and setting priorities.
- Manage the end-to-end parts ordering process, from purchase order creation through to delivery and resolution of supplier issues.
- Monitor stock levels and reorder requirements, ensuring parts availability while maintaining effective stock control.
- Build and maintain strong working relationships with suppliers, negotiating lead times and resolving supply issues.
- Liaise with engineers, customers, and internal departments regarding parts availability and order updates.
- Monitor team performance against KPIs including order accuracy, service levels, and turnaround times.
- Produce regular performance and management reports.
- Maintain accurate records across stock management systems, ERP platforms, and internal databases.
- Support the recovery, categorisation, and management of returned parts and equipment.
- Identify and implement process improvements to enhance efficiency, service delivery, and cost control.
- Manage team performance through regular coaching, training, and development.
- Support recruitment, onboarding, and ongoing team development activities.
- Ensure compliance with company policies, procedures, and Health & Safety requirements.
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Qualifications
We're looking for an experienced Team Leader with a background in parts management, service coordination, procurement, inventory control, or technical helpdesk operations.
Required Skills
- Previous Team Leader, Supervisor, or Senior Helpdesk experience.
- Proven experience managing parts ordering, procurement, inventory, or stock control processes.
- Experience working within a service, engineering, facilities management, automotive, or technical support environment.
- Strong organisational and planning skills with excellent attention to detail.
- Excellent communication and stakeholder management skills.
- Experience building relationships with suppliers and internal departments.
- Strong Microsoft Excel and Microsoft Office skills.
- Ability to manage multiple priorities in a fast-paced environment.
- A customer-focused mindset with strong problem-solving abilities.
- Experience monitoring KPIs and producing management reports.
- Knowledge of ERP, stock management, or procurement systems would be advantageous.
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Preferred Skills
Please note: Applicants whose experience is primarily focused on warehouse operations, picking, packing, or goods handling without responsibility for parts ordering, supplier management, or inventory planning may not be suitable for this position.
Pay range and compensation package
- Location: Glasgow Head Office
- Salary: £30,141.72 per annum + excellent company benefits
- Hours: 37.5 hours per week | 5 days over 7
- Rotating shifts of 7:00am to 3:00pm, 8:00am to 4:00pm, and 9:00am to 5:00pm | 1 weekend in every 5
If you're an experienced Helpdesk Team Leader, Parts Coordinator, Inventory Controller, Procurement Team Leader, or Service Support Team Leader looking for your next challenge, we'd love to hear from you. Apply today by submitting your CV in confidence.
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