Baywater Healthcare
Helpline Advisor (Fixed-Term Contract)
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Location: Crewe, Cheshire
Salary: £13.45 per hour
Hours: 37.5 hours per week
Contract: Fixed-Term (Mid-August 2026 to End of November 2026)
Baywater Healthcare – Enhancing Lives
At Baywater Healthcare, our mission is simple: to enhance lives every day.
We're looking for a compassionate and customer-focused Helpline Advisor to join our friendly Contact Centre team on a 3-month fixed-term contract. This is a fantastic opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and wants to make a genuine difference to patients across the UK.
As part of our dedicated team based at our modern headquarters in Crewe, you'll play a vital role in supporting patients, healthcare professionals, and families by providing advice, reassurance, and access to essential healthcare services and equipment.
The Role
As a Helpline Advisor, you'll be at the heart of our patient support service, handling a variety of enquiries and ensuring customers receive a professional, empathetic, and efficient experience every time.
No two days are the same. You'll work closely with colleagues across the business to resolve issues, support patients with their needs, and contribute to delivering an outstanding service that helps people maintain their independence and wellbeing.
Key Responsibilities
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- Provide professional, empathetic support to patients, families, healthcare professionals, and clinical teams.
- Manage a varied workload while meeting internal and contractual service standards and KPIs.
- Liaise with colleagues across different departments to resolve issues efficiently and positively.
- Use problem-solving skills to support customers and make informed decisions in a busy environment.
- Complete required training and identify opportunities for ongoing learning and development.
- Support adherence to company policies, procedures, and health and safety standards.
About You
We're looking for someone who is friendly, proactive, and passionate about delivering excellent customer service.
You'll ideally have:
- Strong listening skills and a caring, empathetic approach.
- Excellent verbal and written communication skills.
- A calm, confident manner when dealing with a variety of enquiries.
- Good IT skills, including Microsoft Office applications.
- The ability to think on your feet and solve problems effectively.
- Strong organisational and time management skills.
- Previous customer service experience (contact centre experience is beneficial but not essential).
We recognise that great candidates don't always meet every requirement. If you're excited by the opportunity and believe you'd be a great fit, we'd love to hear from you.
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What We Offer
Alongside the opportunity to make a meaningful impact, you'll benefit from:
- Competitive salary of £13.45 per hour
- Generous annual leave entitlement
- Access to Pluxee employee benefits platform
- Blue Light Card eligibility
- A supportive, inclusive, and welcoming team environment
Diversity & Inclusion
At Baywater Healthcare, we believe our diversity is our strength. We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to be themselves. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.
About Baywater Healthcare
Baywater Healthcare employs over 400 people throughout the UK and provides life-enhancing respiratory and telehealth services to thousands of patients nationwide. Through our specialist products, clinical support, and 24/7 service, we help improve patient outcomes while supporting healthcare professionals to focus on what matters most—patient care.
Ready to Make a Difference?
If you're looking for a rewarding fixed-term opportunity where every conversation can positively impact someone's day, we'd love to hear from you.
Apply today and join Baywater Healthcare in enhancing lives every day.
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