Key Responsibilities

• Manage the Assurance Team FM Audit and Assurance Plan.
• Carry out FM Audit and Assurance activities across the GPA estate and provide support to other audit team members as required.
• Manage the FM Audit and Assurance Non-conformance Register with GPA colleagues, FM Suppliers and Clients. Where required, escalate outstanding Non-conformances to the Assurance Lead to assist in resolution.
• Support the development and management of a reporting template with Assurance Team colleagues to be submitted in accordance with the GPA Operations FM Audit and Assurance Procedure.
• Where required, manage non-conformance remediation meetings with FM Suppliers, Landlords and Other Government Departments with the support of Assurance Team Colleagues.
• Where required participate in various training and development programs to up-skill FM staff to perform audit and assurance in accordance with the GPA Operations Audit and Assurance Procedure.
• Maintain knowledge on all required regulations and design required training programs for compliance procedures and inspect all activities.
• Manage and track all emerging standards and perform audit according to standard and organise all internal and external resources for audits.
• Work closely with FM regional managers to ensure FM Audits are effectively carried out across the estate.
• Work with clients and FM regional managers to develop their understanding of their own roles and responsibilities relating to Audit, ensuring no gaps.
• Contribute to the development of the GPA FM Strategy where relevant.
• Review of current arrangements and systems, providing recommendations for streamlined process and solutions to any identified gaps.
• Undertake any other reasonable tasks in consultation with the Head of Compliance.

Person Specification

We are looking for an individual with previous Facilities Management experience. The individual should be able to work autonomously and contribute to team decision making, report issues and escalate as necessary.

We are in need of an individual that has good communication skills and can adapt personal approach when speaking with different stakeholders. We must reach all deadlines without delay so time management is a key skill for this role, with the capability of identifying potential issues and the ability to change course of action at short notice.

We are a close team and work together most days to achieve our purpose at the GPA so working well within is important. The role is mainly desk based but the ability to travel multiple times a month is necessary.

Essential Criteria

Experience & Technical Skills

• Client Focus – ability to interpret and understand business needs of clients in order to build positive relationships.
• Team working – working collaboratively in a positive manner to build trust and rapport across the GPA.
• Communication & Influence – ability to communicate effectively both verbally and in writing to gain support for initiatives and to enable solution implementation.
• Ability to work autonomously, prioritising tasks effectively in order to meet deadlines (both internal and external) and communicating progress wherever necessary.
• Conversant and competent in management of clients and contractors.
• Commitment to continuous improvement.
• Conversant with IT systems and the ability to analyse Management Information to inform decision-making.
• Practical experience in negotiation skills that have achieved positive outcomes.

Desirable Criteria

• Experience of working in a multi-client service organisation in a relevant field.
• Track record of maintaining continuous learning through CPD.
• Experience of dealing with contractors and client side relationships in a multi-client environment.
• Ability to demonstrate exceptional service delivery in a similar working environment.
• Ability to think strategically/analytically.

Qualifications And Accreditations

Essential criteria

• Hold CIWFM membership, or be willing to work towards.

Desirable Criteria

• IOSH Health and Safety
• NEBOSH Health and Safety

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Changing and Improving
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

Salary and Benefits

Alongside your salary of £37,260, Government Property Agency contributes £10,794 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Artificial Intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection Process Details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Please note - At this time GPA are unable to offer