Heritage Business Apprentice

This apprenticeship, part of the Heritage@HTH project made possible by The National Lottery Heritage Fund, offers the chance to gain hands-on experience in heritage engagement, learning, events, and community projects. Help bring HTH's stories to life while developing valuable skills and inspiring community pride.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship was made possible and funded by The National Lottery Heritage Fund.

The Heritage Business Apprentice will support the Heritage Project Coordinator and Engagement Officer with the day-to-day internal administration of the National Lottery Heritage funded project, its activities programme, and build on the partnerships already forged during the Development Phase.

• Provide day-to-day administrative support to the Heritage Project team
• Help organise meetings by booking rooms, preparing agendas, distributing papers, and taking notes where required
• Keep project files and documents organised and up to date using the organisation's filing systems
• Record meeting actions and update project records as directed
• Learn about the heritage project by working alongside staff and consultants involved in its delivery
• Support the Heritage Engagement Officer with community engagement activities and partnership events
• Help communicate with volunteers, keep contact lists up to date, and assist with volunteer recruitment activities
• Record and maintain volunteer hours and other project data accurately
• Assist with organising and supporting events such as open days, community activities, workshops, and stakeholder events
• Help prepare information, displays, and resources to promote the project
• Support the team with marketing and communications by:
  • Drafting social media posts
  • Updating website event and diary pages
  • Assisting with newsletters and mailing lists
  • Helping ensure project funders are acknowledged in communications
• Respond to general enquiries from visitors, volunteers, and members of the public, referring queries to colleagues where appropriate
• Carry out general office administration including filing, photocopying, scanning, data entry, and maintaining records
• Follow organisational policies and procedures, including health and safety, data protection, equality, diversity, and inclusion
• Undertake any other reasonable duties appropriate to the apprenticeship role, with support and guidance from the project team

Where you'll work

ROBERTSON STREET
HASTINGS
TN34 1HT

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST SUSSEX COLLEGE GROUP

Training course

Business administrator (level 3)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.

• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.