Marston Holdings
HGV Driver / Enforcement Officer
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HGV Driver Class 2 / Enforcement Officer - Dual Role
At NSL, part of Marston Holdings Ltd, we’re far more than “the parking people”. We currently have over 4,000 highly trained frontline colleagues, and due to continued growth, we have opportunities available within our award-winning teams for a HGV Driver / Enforcement Officer.
This is a dual-role position with a 50/50 split of responsibilities, combining HGV driving and vehicle removal duties with enforcement work on behalf of the DVLA.
The role would suit someone who enjoys working outdoors, is confident dealing with members of the public and is looking for a varied position where no two days are the same.
All applicants must hold a full UK driving licence and a Class 2 HGV licence. A HIAB licence is desirable.
This is a full-time role contracted at 42.5 hours per week.
What You’ll Be Doing
HGV Driver / Vehicle Removal Responsibilities
As part of your HGV duties, you will:
- Attend daily briefings and collect all relevant removal information for the day’s work.
- Carry out daily checks to ensure the recovery vehicle and equipment are serviceable and fit for purpose.
- Physically examine lifting and towing equipment and report any faults or concerns to the Pound Manager.
- Ensure the digital tachograph is operating correctly.
- Check that the recovery vehicle is suitable and capable of removing vehicles safely.
- Safely remove vehicles assigned via tablet or telephone from the pound.
- Take all required photographs and complete accurate vehicle condition reports.
- Contact the pound to confirm vehicle removal and ensure the Police are informed where required.
- Safely transport and deliver vehicles to the pound.
- Unload vehicles and take any further required photographs.
- Request the next task from the office and continue with assigned removals.
- Ensure all vehicle removals are completed safely and in accordance with company procedures and relevant legislation.
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Enforcement Officer Responsibilities
As part of your Enforcement Officer duties, you will:
- Operate an ANPR vehicle to identify untaxed vehicles.
- Clamp, remove and impound vehicles in accordance with procedures and legislation.
- Complete all required enforcement documentation, including vehicle condition reports and evidence photography.
- Liaise with the DVLA, Police, VOSA and other relevant agencies.
- Attend daily briefings and ensure all enforcement equipment is operational and fit for use.
- Deal professionally with enquiries from members of the public regarding enforcement action.
- Provide relevant information and guidance to members of the public where required.
- Work flexibly across different locations and undertake additional duties where required.
- Represent NSL professionally at all times.
Working in a Dual Role
This position carries equal responsibility across both HGV driving and enforcement duties, with an approximate 50/50 split between the two areas.
You will therefore need to be comfortable moving between HGV driving, vehicle removals and enforcement activities, depending on the operational requirements of the business.
Flexibility is essential, and you may be required to work across different locations or temporarily undertake other duties where required.
What You’ll Need
- Full UK driving licence.
- Full Class 2 HGV licence - essential.
- HIAB licence - desirable.
- Excellent communication and customer service skills.
- Experience dealing with members of the public and potentially challenging situations.
- A professional, calm and respectful approach.
- Ability to work independently and use your own initiative.
- Ability to follow procedures and legislation accurately.
- Good attention to detail when completing reports and documentation.
- Ability to work outdoors and in a physically active role.
- Ability to work shifts and demonstrate flexibility around working hours and locations.
- Self-motivated and reliable.
- High levels of personal integrity and honesty.
- Comfortable working as part of a team as well as independently.
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Previous enforcement experience is desirable but not essential, subject to the required HGV qualifications and relevant experience. Full training will be provided.
What’s In It For You?
- Competitive rates of pay.
- Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel and socialising to health and wellbeing.
- Excellent Reward & Recognition Scheme.
- First Class Training & Development Opportunities.
- Pension Scheme.
- Full uniform provided.
- Competitive holiday allowance, including bank holidays.
- Enhanced Maternity and Paternity Package, subject to eligibility criteria.
Apply online today and our Recruitment Team will be in touch to discuss your experience and the role in more detail.
We’re an equal opportunities employer, committed to hiring and developing people based on merit and passion for delivering better outcomes. We welcome applicants from all backgrounds.
All new starters require DBS and County Court Judgment checks.
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