Shared Services Partnership
Highways Support Officer
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Job Details:
Job Reference: HCC625063
Salary Range: £28,697 - £31,573 per annum
Work Location: Trafalgar House, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 30 September 2026
Interview Date: w/c 5 October 2026
The Role:
In our Highways Operation Centre (HOC), we are striving to deliver a service that is efficient and cost effective, whilst meeting the needs of Hampshire’s residents and our partners. We are always seeking opportunities for continuous improvement and looking to add value to the overall picture.
What you’ll do:
An exciting customer service opportunity has become available in our busy Highways Customer Service team. Collaborating with colleagues in the customer service team, you will be providing a wealth of information about Highways services to our customers. In addition, reporting road issues/enquiries and assigning to technical teams.
If you enjoy a fast-paced, evolving working environment and are passionate about customer service please read the candidate pack.
At Hampshire County Council you’d be joining a leading public sector organisation, working in Universal Services directorate in Hampshire Highways team. We work to keep Hampshire’s Road network safe and well maintained. Our customers are at the heart of everything we do.
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What we’re looking for:
We're looking for a detail-oriented and customer-focused individual with strong communication skills and a collaborative approach to work. The ideal candidate will have GCSEs (or equivalent) in English and Maths, be confident using IT systems including Microsoft 365, and possess excellent written and verbal communication abilities. You will be a proactive team player who can build effective working relationships across the organisation, deliver outstanding customer service, and maintain a high level of accuracy in all aspects of your work.
Why join us?
We are based in Winchester city-centre building with access to excellent facilities and close to local transport links. Hampshire County Council is a flexible employer interested in making the most of your skills and offers a great work life balance. We will also invest in you through our internal development programmes and training.
Hampshire County Council offers a competitive salary and benefits package, please see our website for details: Our Benefits Package.
To help you meet your work and domestic commitments, we are happy to discuss flexible working arrangements, that support delivery of our operational requirements. Whilst Winchester will be your formal workplace we offer a Hybrid working model of two days in the office and three days at home.
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Additional Information:
Highways Support Officer Candidate Pack
Contact Details for an Informal Discussion:
Katie Gulliver, Senior Highways Support Officer on katie.gulliver@hants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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