Job Description

Your main responsibility will be to assist the Hire Desk department with managing enquiries on the hire desk and converting them into hire business whilst developing your knowledge of hire processes, MGF equipment, transport planning, customer service, and commercial awareness through on-the-job learning and formal apprenticeship training.

What you'll do at work

• Assisting with receiving orders (on-hires) and requests for collections (off hires)
• Supporting with planning transport for deliveries and collections
• Efficient running and coordinating of internal and external haulage
• Assisting with the preparation and issue of hire quotations
• Supporting the hire desk team with processing damage reports, obtaining information relating to damages, and assisting with customer communications
• Assisting the Hire Desk Team with administration

Training course

• Hire controller (plant, tools, and equipment) (level 2)

What you'll learn

• Comply with health and safety regulations, standards, and guidance
• Comply with environmental and sustainability principles, regulations, standards, and organizational systems
• Process new hires, damage waivers, orders, returns, and enter onto company system
• Create and send hire quotations, contact customer, and entering purchase orders
• Source plant, tools, and equipment for customer requirements
• Arrange the delivery and collection of equipment
• Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation, and emails
• Manage customer relationships
• Verbally communicate with customers and colleagues using industry terminology
• Manage customer queries, requests, and handle complaints within remit or escalate when required
• Comply with regulations and legislation relevant to their role and business
• Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions, and equipment delivery
• Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions
• Log plant, tool, and equipment breakdowns, pass over to the service department
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out
• Carry out and record planned and unplanned learning opportunities and development activities
• Use organizational IT technology and digital systems
• Apply team working principles