About the Role

We are looking for a bright, hardworking and enthusiastic person to assist our hire desk team in delivering a first class service to our customers. In this apprenticeship, you will receive full training in all areas of your job role. Duties will include:

• Assist the hire desk team with processing customer enquiries and converting enquiries into hire orders
• Receive and process equipment hire requests and collection requests
• Support the planning and scheduling of transport for equipment, deliveries and collections
• Help coordinate internal and external haulage providers to ensure efficient equipment movement
• Prepare and issue hire quotations for customers under the guidance of experienced team members
• Maintain accurate records and complete hire desk administration tasks
• Assist with processing damage reports and gathering information relating to damaged equipment
• Communicate professionally with customers regarding hires, collections, quotes and queries
• Develop your knowledge of MGF products, equipment, transport and planning and customer service processes

The apprenticeship includes time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Comply with health and safety regulations, standards, and guidance.
• Comply with environmental and sustainability principles, regulations, standards and organisational systems.
• Process new hires, damage waivers, orders, returns and enter onto company system.
• Create and send hire quotations, contact customer and entering purchase orders.
• Source plant, tools and equipment for customer requirements.
• Arrange the delivery and collection of equipment.
• Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
• Manage customer relationships.
• Verbally communicate with customers and colleagues using industry terminology.
• Manage customer queries, requests and handle complaints within remit or escalate when required.
• Comply with regulations and legislation relevant to their role and business.
• Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
• Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
• Log plant, tool and equipment breakdowns, pass over to the service department.
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
• Carry out and record planned and unplanned learning opportunities and development activities.
• Use organisational IT technology and digital systems.
• Apply team working principles.