Main Purpose of the Role

Aerial Platforms Limited (APL), a Centurion Company, are looking for a commercially minded Hire Desk Controller with a passion for sales, who can manage customer enquiries, identify sales opportunities, coordinate hires efficiently, and deliver outstanding customer service while contributing to business growth.

Key Responsibilities

• Customer focused to deliver a high-quality customer service by ensuring customer telephone and email queries and orders are dealt with efficiently and effectively.
• Dealing with Customer Hire Quotations recommending suitable products based upon the customers’ requirements.
• Ensure on-time, high-quality, and accurate delivery against customer orders.
• Administer and liaise with the client to ensure that all customer needs are met and maximize opportunities where possible.
• Negotiating hire prices with customers/suppliers while following up on quotations.
• Monitor fleet availability and assist in maximizing utilisation across the business.
• Processing all hire paperwork relating to customer orders.
• Communicating with other departments including transport/engineering/sales and accounts team.
• Arranging the delivery and collection of equipment.
• Maintaining accurate stock records through IT systems and ensuring weekly stock take is accurate.
• Liaising with national suppliers/building relationships.
• Supporting other departments as and where necessary.
• Promote additional services and consumables e.g. Harnesses, Hire Accessories, Maintenance etc.
• Undertake tasks and projects as agreed that are in line with the job delivery requirements.
• Develops product knowledge.