RESOURCE CENTER FOR CUSTOMER SERVICE PROFESSIONALS
Hiring: How to Find and Keep the Best People
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
by Richard S. Deems, softcover, 125 pages, 1999, $12.99
Quantity
Overview
How can I be more effective when conducting a hiring interview? What questions should I ask? What questions are illegal to ask? How can I really predict if a candidate will “fit”?
The process of interviewing and selecting an employee can seem like a hit or miss proposition - especially to new managers who may not have a lot of hiring experience. In today’s times when even small companies can spend thousands of dollars a year to recruit, hire, and train a single productive employee, you can’t afford to misstep.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Richard Deems’ Hiring: How to Find and Keep the Best People puts more science into the hiring process, presenting a practical, hands-on workbook to guide you through a hiring effort that will target the right employees for your business.
Table of Contents
- Why Hiring Will Make or Break Your Company
- Identify What You Really Need
- Strategies to Recruit the Best
- Prepare For the Interview in Five Steps
- The Interview: Get the Information You Need
- Stay on the Right Side of the Law
- Evaluate and Select With Confidence
- How Do I Handle the Unexpected?
- Keeping the Best
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Interview Planning Guide
Index
Home
Help Desk Books
Call Center Management
Automation Aids
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Bargain Books (50% off!)
Seminars
Title Index
Subject Index
Catalog Index
Email the Librarian
Shipping Options
The Resource Center for Customer Service Professionals
Tel: (708) 246-0320
Fax: (708) 246-0251
Copyright © 2003 Resource Center for Customer Service Professionals. All rights reserved.
Last modified January 1, 2004
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills