Employment Hero
Hiring Success Specialist - Remote
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Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll, and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK, and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average.
The Role
Our Talent Marketplace team is at the heart of Employment Hero’s next chapter, helping businesses move away from manual processes and toward a modern, AI-enhanced EmploymentOS.
As a Hiring Success Specialist, you are the primary guide for our UK customers as they adopt our advanced recruiting software and "SmartMatch" capability. This is a high-velocity, outcome-driven, activation-focused role where you’ll ensure our users are getting the most out of our platform's capabilities. You will partner with existing clients to ensure these specific ATS and hiring modules are configured correctly and integrated into their daily business operations.
You will spend your day engaging with business owners and HR managers, showing them how to navigate our technology to streamline their talent workflows. You are the bridge that ensures a customer moves from having access to a tool to actually achieving a digital transformation in how they manage their hiring processes.
Your key focus areas will be:
- Lead engaging, structured walkthroughs that help customers set up their recruitment software environment, ensuring their ATS settings and workflows are optimized for their specific business needs.
- Proactively engage with customers based on platform usage data, identifying those who have a current need for hiring tools but haven't yet integrated the modules into their daily digital routine.
- Act as a technical consultant, analyzing a customer's current manual processes and mapping those requirements directly to our software's features and AI-driven matching capabilities to remove administrative friction.
- Follow up with your customers to track their progress within the platform, ensuring they are successfully navigating the system and hitting their first software adoption milestones after your training.
- Serve as the eyes and ears of the UK market, gathering technical and user-experience feedback to help our Product and Marketing teams refine the platform’s interface and functionality for our local users.
- Maintain a high pace of activity and manage your own schedule to hit key product-usage targets, while keeping our internal CRM systems like Salesforce updated with accurate usage insights.
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Who you are
To thrive at Employment Hero, you'll need to embody The EH Way — operating with focus, agility, and a hunger for impact.
For this role, you'll also bring:
- 3+ years’ experience in a high-volume SaaS environment, specifically in Customer Success, Software Implementation, Sales, or Digital Onboarding.
- A natural ability to present software: You enjoy leading engaging, screen-share sessions that make complex technology feel simple, accessible, and high-value.
- A "Software First" mindset: You understand how to diagnose a workflow bottleneck and prescribe a technological solution within the platform.
- A high-engagement approach: You thrive on a busy calendar and can maintain a professional, enthusiastic presence across multiple software demonstrations every day.
- Strong technical aptitude: You can quickly master new platform features—such as AI-driven candidate matching or complex logic-based ATS workflows—and explain them clearly to non-technical users.
- Outcome-driven mindset: You are motivated by seeing high adoption rates and helping businesses transition from manual spreadsheets to automated platform solutions.
- Independence: You are comfortable working autonomously in a remote-first setting, taking initiative to drive user engagement across your assigned customer base.
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What we can offer
At Employment Hero, we don’t just talk about a better way to work. We live it.
Joining Employment Hero means you’ll:
- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
- Be trusted to own your work, make decisions, and have a real impact from day one.
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
- Surround yourself with ambitious, high-performing teammates who will challenge, support, and inspire you to do the best work of your career.
- Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
- Enjoy a comprehensive benefits package, including generous parental leave, subsidized egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
- Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali, and Dubai, and can’t wait to meet in the Gold Coast, Australia, in September 2026.
Privacy and AI Notices
AI Notice: We’re AI-first, so may use AI tools to review your applications and support our early interviewing and hiring process. They help us cut the noise, surface great talent fast, and make sure every candidate gets a fair, consistent experience.
We verify candidate identity and location as part of our hiring process.
Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position.
At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.
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