Pathway Coordinator

An exciting opportunity has arisen for a pathway coordinator to join our dynamic, forward-thinking multidisciplinary team in the SHAC/HIV Outpatient department.

About the Role

The Sexual Health and HIV service is based at the Royal Sussex County Hospital and provides specialist outpatient care to approximately 2400 people living with HIV and a large cohort of people accessing services for sexual health and contraception care. We are a nationally recognized leading center for Sexual Health and HIV care and the tertiary referral center for HIV care for the HIV south coast network. We pride ourselves on a multidisciplinary led approach to care.

We offer a variety of services including joint clinics with other disciplines within the Trust and virtual clinics to support people who do not require frequent face-to-face follow-up and support retention in care.

Key Responsibilities

We are looking for someone with excellent administrative skills to provide comprehensive and efficient administrative support to the growing virtual and joint services within the service. The post holder will also be expected to provide some additional support to the admin team within the SHAC/Lawson Unit when required.

After appropriate training, the post holder will be expected to:

• Receive and respond promptly to correspondence from patients and clinicians relating to virtual and joint clinics.
• Coordinate HIV & SHAC virtual clinics, including Connect, EmERGE, PrEP EmERGE, and future virtual clinic services.
• Ensure patients receive results, repeat prescriptions, and follow-up appointments within appropriate timescales.
• Maintain accurate and up-to-date clinical records, undertake data entry, and provide administrative support to the team.
• Monitor missed appointments and escalate patients who repeatedly fail to attend in line with clinic procedures, helping to prevent patients being lost to follow-up.
• Following appropriate training, undertake simple results recalls where no clinical decision-making is required.
• Communicate calmly, empathetically, and professionally with patients and partners, including those who may be distressed, angry, or highly stressed, and manage occasional verbal abuse appropriately.
• Work reliably and effectively as part of a responsive, supportive team, contributing to shared workloads and agreed service requirements.
• Identify and suggest improvements to systems and processes to enhance service efficiency and patient care.
• Undertake any other reasonable duties appropriate to the role.