Haven
Holiday home advisor
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Company Description
Haven is the UK’s leading holiday operator, offering diverse career opportunities across 41 seaside locations and a support centre in Hemel Hempstead. With over 9,000 team members, Haven provides roles ranging from guest-facing positions to behind-the-scenes support, all focused on creating lasting memories for guests and owners. Parks are located along some of the most scenic parts of the British coastline, from Scotland to Cornwall, Norfolk to Wales. Team members are encouraged to develop their careers, gain new skills and qualifications, and benefit from flexible working options. Haven promotes an inclusive, supportive environment where people can return season after season and grow within the business.
Role Description
This is a full-time, on-site Holiday Home Advisor role based at Haven’s park in Ayr. The Holiday Home Advisor will support prospective and existing holiday home owners by providing information on ownership options, park facilities, and available holiday homes. Day-to-day tasks include:
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- Responding to enquiries
- Conducting park and holiday home tours
- Preparing and maintaining accurate documentation
- Ensuring a positive ownership experience
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The role involves working closely with sales, reception, and operations teams to coordinate viewings, follow up on leads, and maintain high standards of customer service. The Holiday Home Advisor will also assist with events and activities aimed at attracting new owners and nurturing long-term relationships with existing owners.
Qualifications
- Strong customer service, relationship-building, and communication skills, with the ability to engage confidently with a wide range of guests and potential owners.
- Sales and negotiation abilities, including lead follow-up, presenting ownership options clearly, and supporting the completion of sales processes in a compliant manner.
- Organisational and administrative skills, such as maintaining accurate records, preparing documentation, and managing appointments and viewings efficiently.
- Teamworking and collaboration skills, with the capacity to work effectively with park colleagues across reception, operations, and sales.
- Basic IT proficiency, including use of email, spreadsheets, and customer management systems, and the ability to learn internal systems quickly.
- Previous experience in hospitality, leisure, property, or customer-facing roles is beneficial but not essential.
- Ability to work a flexible schedule, including weekends and peak holiday periods, and to remain professional and welcoming in a fast-paced environment.
- Knowledge of the local Ayr area and the wider holiday market is an advantage, along with a genuine interest in helping people enjoy holiday home ownership.
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