National Trust
Holidays Cottage Cleaner
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Summary
We are looking for a Holidays Cottage Cleaner to help prepare and care for our beautiful popular National Trust Holiday cottages across the North Devon area, including locations such as Mortehoe, Combe Martin, Watersmeet, and Countisbury.
Salary: £12.75 per hour
Contract: Fixed term contract until 30-Sep-2027
Hours/ working pattern: This is a flexible, zero-hour contract, meaning we are unable to guarantee a set number of hours each week; however, we aim to provide a consistent working pattern where possible. Flexibility is essential, as schedules may change depending on business needs, although we will endeavour to give as much notice as possible.
Typical shifts are between 10:00am and 3:00pm. Changeover days can fall between Monday and Saturday, depending on the cottages you are responsible for. The role includes working weekends and Bank Holidays, but does not require evening, Sunday, or split shifts.
Rotas are issued in advance, and we try to accommodate other commitments where possible.
Please consider your travel arrangements carefully, as many of our cottages are in rural locations with limited public transport links.
Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What It's Like To Work Here
To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.
What You'll Be Doing
On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented, and welcoming. We’d also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you’ll also replace any broken items from the store supplies.
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Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills, and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who We're Looking For
We'd love to hear from you if you're:
- Focused on giving great service to everyone you meet
- A team player, but also happy to work on your own initiative
- Well-organised and adaptable
- Willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest, and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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Requirements
Compliance. Eligibility to Work in the UK
Additional information
Closing Date: 30th August 2026
To apply for this vacancy simply click the 'apply' button in the top right-hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people, or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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