National Trust
Holidays Operation Team Leader
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Summary
Role Overview
INTERNAL APPLICANTS ONLY
This role is all about high standards, care, and attention to detail. We’re looking for a Holidays Operation Team Leader to take the lead in presenting and looking after the National Trust’s holiday cottages at Wicken Fen.
- Working Hours: 10 hours per week over two days, typically between Monday and Friday.
- Duties: You'll carry out one regular clean per week, helping the team with changeovers in cottages, and occasional Saturday cover when needed.
Application Process
For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.
What You'll Be Doing
- Health and Safety Compliance: Ensure operations comply with health and safety standards.
- Coordination and Maintenance: Help coordinate maintenance work and repairs, ensuring cottages look their best for guests.
- Team Collaboration: Work with the Holidays Manager and Assistant Managers to provide an efficient and flexible service.
- Reactive Repairs and Audit: Identify reactive repairs, lead, organize, and support the small team with rota planning, staff training, and periodic audit reviews.
You can view the full role profile for this role in the document attached.
Who We're Looking For
We’d love to hear from you if you’re:
- Able to lead, support, and develop a team
- Confident in dealing with all kinds of situations, including complaints
- Focused on giving great service to everyone you meet
- A team player, but also happy to work on your own initiative
- Well-organised and adaptable
- Willing to learn new skills
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The Package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest, and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Location
National Trust place, Wicken Fen, Lode Lane, Ely, CB7 5XP
Documents
- Holidays Operation Team Leader - A2.pdf
Requirements
- Compliance
- Eligibility to Work in the UK
Additional Information
- Internal Applicants only
- Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.
- Closing Date: 18th October 2026
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Application Instructions
To apply for this vacancy, simply click the 'apply' button in the top right-hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk.
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organization attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people, or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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