Working under the guidance of a Senior Admissions Officer and Admissions Manager, the postholder will make admissions decisions in accordance with approved entry criteria, University policy and regulatory requirements, provide accurate and professional advice to applicants and academic colleagues, and support the operational delivery of key admissions activities including Confirmation, Clearing and Enrolment.

Acting as the primary admissions contact for a designated portfolio, the postholder will maintain accurate admissions records, contribute to applicant engagement and conversion activities, and champion fair, transparent and inclusive admissions practice. They will work collaboratively with Academic Colleges and Professional Services colleagues to deliver an efficient, applicant-centred admissions experience while maintaining the integrity of admissions decision-making and supporting the University's strategic recruitment objectives.

The postholder will actively contribute to the Home Admissions Team's commitment to delivering an inclusive, professional and high-performing service, helping to build a university community where everyone feels welcomed, supported and able to thrive.

Main Duties & Responsibilities Of The Role

• Process and assess undergraduate and postgraduate applications in line with University Admissions Policy, entry criteria and regulatory requirements.
• Manage a designated admissions portfolio, acting as the primary point of contact for applicants, academic colleagues and professional services.
• Make timely admissions decisions, including assessment of qualifications, supporting evidence, contextual information and Fee Status Assessments, escalating complex cases where appropriate.
• Maintain accurate applicant records and support Right to Study processes, ensuring compliance with University and UKVI requirements.
• Ensure admissions activity complies with University policy, consumer protection legislation, OfS, Equality Act, GDPR and other regulatory requirements.
• Contribute to quality assurance, compliance reviews and the identification of fraudulent or high-risk applications.
• Provide accurate, timely and professional advice to applicants, delivering an inclusive and applicant-centred admissions experience.
• Support applicant engagement and conversion activity in collaboration with academic colleagues and the wider Admissions Team.
• Build effective relationships with Academic Colleges and Professional Services to facilitate timely admissions decisions and coordinated applicant support.
• Coordinate interviews, selection activities and admissions events, ensuring decisions are returned within agreed timescales.
• Support the operational delivery of Confirmation, Clearing and Enrolment, including applicant communications and record management.
• Contribute to continuous improvement by supporting projects, maintaining guidance materials and identifying opportunities to enhance admissions processes and the applicant experience.
• Support safeguarding, DBS, Occupational Health and Fitness to Practise processes, escalating welfare or safeguarding concerns appropriately.
• Represent the University at recruitment and admissions events, work collaboratively across the Admissions Team, and undertake other duties commensurate with the grade.

PERSON SPECIFICATION - Essential Criteria Only

A = Application T = Test I = Interview

Education, Qualifications & Training

Means of Testing

• Good general education to A-level standard or equivalent

A

Knowledge & Experience

• Delivering an excellent customer experience

A/I

• Experience of working within a Higher Education or professional services environment

A/I

• Experience of processing, assessing applications, cases or records in a regulated environment

A/I

• Knowledge of the UK Higher Education sector and the end-to-end applicant lifecycle.

A/I

• Knowledge of UK qualifications and Higher Education entry Requirements

A/I

• Working knowledge of UCAS processes, admissions systems and applicant management systems.

A/I

• Knowledge of data protection principles and the importance of data accuracy and confidentiality

A/I

• Familiarity with Fee Status Assessment principles

A/I

• Understanding of Right to Study requirements and associated compliance processes.

A/I

• Experience of processing, assessing or making decisions on applications, cases or records in a regulated environment

A/I

• Experience of providing high-quality customer or applicant-facing advice and support using a range of communication channels

A/I

• Ability to demonstrate a genuine commitment to supporting applicants and widening access to Higher Education through a fair, transparent and inclusive admissions process.

A/I

• Demonstrates a proactive, collaborative and flexible approach to work, contributing positively to team objectives and maintaining high standards of service during both routine operations and peak admissions periods.

A/I

Skills

• Digitally able and proficient in Microsoft tools and the ability to learn new systems

A/I

• Excellent written and verbal communication skills with the ability to communicate confidently and professionally with applicants, Academic Colleges and colleagues across the University.

A/I

• Demonstrate flexibility and teamwork by supporting colleagues across portfolios during peak operational periods.

A/I

• Good organisational and time management skills with the ability to manage a varied workload and meet deadlines

A/I

• High level of accuracy and attention to detail with a commitment to data integrity

A/I

• Ability to follow and apply policies, procedures and regulations consistently and fairly

A/I

• Ability to work effectively as part of a team and to support colleagues in achieving shared objectives

A/I

• Ability to prioritise competing demands and work calmly under pressure during peak admissions periods

A/I

• Ability to identify and escalate issues or risks in a timely manner

A/I

• Ability to identify opportunities for continuous improvement and contribute to service enhancement initiatives.

A/I

Special Requirements

• Willingness to work occasional evenings and weekends in support of Open Days, Applicant Events, Confirmation, Clearing and Enrolment activities

I

• Willingness to work extended hours during peak operational periods, particularly Confirmation and Clearing

I

• Annual leave requests during Confirmation Week and the three weeks immediately following will normally only be approved in exceptional circumstances

I

• Ability to work across University campuses where required

I

Behavioural Indicators

The BNU Behaviours Framework (BBF) Is a Framework For All University Staff That Sets Out The Key Behaviours That Exemplify The DRIVE Values And Ethos Of The University. The Three Key Behavioural Indicators For This Post Are As Follows

• Delivering excellent service: Providing the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships