The HICA Group
Home Care Team Leader
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As the leaves change, change lives. Join HICA and warm people's hearts this autumn.
Pay: £13.26 per hour
Contract: 16 hours per week
Overtime Available: Opportunity to work up to 40 hours per week
Shifts: Days or Nights
Fully paid shifts from start to finish, not just call-out times.
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At HICA, we believe in promoting from within. Our CEO started his career as a Care Worker, and this month alone, five of our Care Workers have progressed through internal promotions. If you're looking for a role with genuine career development opportunities, we'd love to hear from you.
- You'll receive paid training, support from our award-winning HICA trainers, and access to qualifications including NVQ Levels 1, 2, and 3.
- We're also a not-for-profit organisation, with our Shine Charity helping us give back to our communities. From the HICA Lottery to our recent £3,000 World Cup prize giveaway, we believe in making a difference.
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You'll be responsible for:
- Responding to enquiries from Service Users, Care Workers, and other professionals.
- Managing all calls into the office, ensuring that situations are dealt with at the point of being raised and only escalated as needed.
- Monitoring and responding to HICA's internal call monitoring software, ensuring customers are in receipt of services in line with expectations.
- Providing general administration support to the branch.
- Carrying out care calls if they cannot be covered by the existing care teams within the local and surrounding areas.
This is an out-of-hours service with shifts available on evenings between 17:30 and 22:30 Monday to Friday and weekends (mornings).
About You
- You'll ideally have:
- A minimum of a Level 2 Qualification in Care.
- Previous experience of care and administering medication.
- Experience working at a supervisory level.
- Able to work under pressure.
- Strong planning and organisational skills.
- Good Understanding of using Microsoft Office.
- Full UK Driving License and access to own car.
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Please note: The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
The successful candidate will be required to undertake an Enhanced DBS check.
HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant and its values. We will continue to develop recruitment pathways that attract and support members of the Armed Forces community, and we actively encourage applications from those who have served in the Armed Forces, as well as partners of veterans. LNKD1_UKTJ
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