Sainsbury's
Home Delivery Driver
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We are looking for a General Online Assistant to join our fast-paced Online team. While the role includes driving customer orders, approximately 80% of your shifts will be spent supporting the Online department, so flexibility and a willingness to get involved across the operation are essential.
You’ll play an important role in making sure customers receive their orders accurately, on time and with a great level of service.
Key Responsibilities
- Shopping customer orders accurately and efficiently, ensuring products are picked to a high standard.
- Marshall and organise totes ready for delivery, ensuring orders are correctly prepared and loaded.
- Load delivery vans safely and efficiently, ensuring orders are ready for their scheduled departure.
- Deliver customer orders safely and provide a friendly, professional service.
- Shop and prepare On Demand orders for delivery partners including Deliveroo, Uber Eats and Just Eat.
- Confidently answer the department telephone and deal with customer queries, complaints and delivery issues.
- Resolve customer and operational issues quickly, using good judgement to find the best possible solution.
- Support the wider Online team wherever required, particularly during busy periods.
- Work closely with colleagues to maintain high standards of availability, accuracy, customer service and on-time delivery.
- Follow all relevant health & safety, food safety and driving procedures.
What We're Looking For
- A confident and approachable person who enjoys working with customers and colleagues.
- Someone who is comfortable answering the phone and handling customer issues professionally.
- Good communication and problem-solving skills.
- Strong attention to detail and the ability to work accurately at pace.
- A flexible team player who is happy to move between different tasks depending on the needs of the department.
- The ability to remain calm and organised in a busy, fast-paced environment.
- A full, valid driving licence and confidence driving a delivery vehicle.
- A positive attitude and willingness to get stuck in and support the team.
What You’ll Be Doing
- Driving a 3.5 tonne van to deliver groceries to our customers doorsteps, on-time and in a great condition
- Completing checks to ensure the van is organised, clean and roadworthy, and that delivery cases are secure before getting out onto the road to drive safely in a variety of locations and conditions
- Serve our customers brilliantly, supporting with any questions and substitutions, and keeping them aware of any delays
- Build great knowledge about our products, services and promotions to help provide recommendations
- When not out making deliveries, you will be helping across the store as needed
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What Makes a Great Sainsbury’s Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers and to provide the best doorstep experience
- Proficient driving a large vehicle in different locations, from busy residential streets to narrow country lanes, and delivering to a variety of residential properties
- Happy working in a fast-paced, physical and high energy environment, using initiative to solve problems - often on your own but also thrive in being part of a team
- Always ready to work flexibly and productively to a high standard across the store when needed - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly, and moving shopping containers up to 15KG
- Sainsbury’s has created a safer driving environment by installing in-cab AI cameras that monitor driver behaviour and help ensure compliance with road laws and defensive-driving standards to protect drivers and other road users
Working for Us Has Great Rewards
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Free food and hot drinks - provided for Colleagues in all our stores
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here [https://stores.sainsburys.co.uk/].
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RESPONSIBILITIES
Working in Our Stores
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Home Delivery Drivers, you’ll be one of the special ingredient that delivers everything our online customers shop at Sainsbury’s for.
Eligibility
- You must be over 18 and have held a full UK/EU driving licence for at least 12 months with no more than 6 points on it
- You will complete an online driving risk assessment as part of your interview and, if you’re successful, there’ll be a driving assessment when you join us
- You must have Right to Work eligibility in the UK
QUALIFICATIONS
An Inclusive Place to Work and Shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here [https://www.about.sainsburys.co.uk/sustainability/better-for-everyone/diversity-and-inclusion].
As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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