Together Housing
Home Ownership & Commercial Officer
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We have an exciting opportunity for a Home Ownership Officer to join our team!
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and building positive relationships with homeowners, leaseholders, and commercial tenants. You'll manage a varied portfolio of home ownership and commercial properties, ensuring customers receive an efficient, professional, and customer-focused service while helping to maximise income, minimise void losses, and deliver value for money.
Working closely with colleagues across the business, you'll play a key role in supporting customers, managing leasehold services, ensuring compliance with legislation, and contributing to the continuous improvement of our Home Ownership service.
Together Housing Group:
We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion:
As an organisation, we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group
Outline of key responsibilities for the Home Ownership & Commercial Officer
- To provide an efficient, quality, and customer-focused management service to homeowners and commercial tenants to whom the Group provides a service.
- To work with cross-functional teams to ensure an excellent service to all customers and stakeholders.
- To work within a team and assist the Home Ownership and Commercial Coordinator and Manager and other team members to achieve performance targets to maximise income, reduce void loss, and improve customer satisfaction, in line with policy and the Group's vision and values.
- To provide an efficient and value-for-money service in line with the Team’s budget.
- To manage all Commercial, Leasehold, and Home Ownership properties including Intermediate Rents (Rent to Home Buy) in accordance with current legislation and best practice.
- To respond promptly and efficiently to all internal and external queries and enquiries.
- To deliver high performance by ensuring maximum recovery of income and arrears in line with policy and legislative practices, and the recovery of charges in connection with Sec 20 works.
- Maintain accurate records and documentation, ensuring compliance with data protection and confidentiality policies.
- Contribute to the continuous improvement of processes and procedures within the Home Ownership & Commercial Team.
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We are looking for someone who has...
- Full driving licence and the use of a vehicle with insurance for business use.
- Strong experience and knowledge in leasehold management and home ownership is essential.
- Experience in a similar role within the housing/property sector, with knowledge of shared ownership schemes, leasehold administration, and commercial lettings.
- Strong understanding of relevant legislation, regulations, and procedures related to property management and sales.
- To have some working knowledge of leasehold housing management, including Shared Ownership and Right to Buy leases, as well as understanding of neighbourhood management and dealing with ASB, income collection, and complaints.
- Excellent organisational and time management skills, with the ability to multitask and prioritise effectively in a fast-paced environment.
- Strong attention to detail and accuracy in record-keeping and documentation.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, colleagues, and stakeholders.
- Proficiency in using computer systems and software, including MS Office.
- Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.
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In this role you will be covering the following areas: Calderdale and the North West (Salford)
In return, we are offering the successful candidate in the Home Ownership & Commercial Officer role…
- Starting salary of £37,977 per annum
- You have the option to work from our offices in Halifax, Wakefield, or Blackburn once a month. The rest of the time, you can work either onsite or from home. You will be expected to travel out to schemes and to face-to-face meetings.
- The main areas you will look after are Calderdale and Lancashire (Manchester/Salford area)
- 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
- Work from any of our offices or from home, with approximately 2 days a week dedicated to remote work.
- You will be working 37 hours per week, Monday – Friday.
- Wide range of technical, professional, and personal development training opportunities
- Attractive pension scheme.
- Health and wellbeing benefits including access to GPs.
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing, and financial advice.
- To view the full range of our award-winning benefits, click on the Employee Benefits Link.
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
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