Based within Housing Operations, you’ll help shape and improve the service, support colleagues to succeed and deliver fair, customer-focused outcomes for residents. At Milton Keynes City Council, we are dedicated, respectful and collaborative, working together to deliver decent homes and thriving communities.

We’re happy to offer an informal conversation or a chance to meet us before you apply. To arrange this, please contact Annie Naisbett via Annie.Naisbett@milton-keynes.gov.uk to arrange.

Site-Based Role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 27th October 2026

Discover careers in Adult Social Care at Milton Keynes City Council - Social Work Careers in Adult Services

Find out more about working with us here: www.mkcounciljobs.org.uk

Role Responsibilities

• Lead, support and develop the Home Ownership team, creating an inclusive and collaborative culture focused on residents and high-quality performance.
• Oversee the delivery of leasehold management, Section 20 consultation, major works and service charge invoicing, Right to Buy processes and income recovery.
• Plan and manage resources so the service remains effective, resilient and compliant with housing, leasehold, fire safety and consumer standards.
• Resolve complex cases and complaints, identify what can be learned and use that learning to improve outcomes for residents.
• Provide specialist advice and build productive relationships with residents, councillors, contractors, partner organisations and colleagues across the council.
• Manage service information, performance reporting and the budget, using accurate evidence to support decisions and continuous improvement.

Ideal Candidate

• Qualified to Chartered Institute of Housing Level 4, or able to demonstrate an equivalent level of knowledge and experience, with a detailed understanding of housing and landlord and tenant legislation.
• Bringing strong knowledge of leasehold management, service charges, Section 20 consultation and Right to Buy requirements, you’ll be able to give reliable specialist advice.
• An effective and supportive leader, you can motivate colleagues, manage performance and create a dedicated, respectful and collaborative working environment.
• Skilled at building relationships, you’ll work confidently with residents, colleagues, contractors, councillors and other partners, including when situations are complex.
• Clear and persuasive in your communication, you can explain technical information, negotiate effectively and produce high-quality written responses and reports.
• Ready to take ownership, you’ll make well-informed decisions, balance competing priorities and deliver work accurately under pressure.

Full UK Driving Licence and access to a vehicle

To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If we offer you the role, we’ll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We’re unable to confirm an appointment until these documents are received.

Basic DBS

As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.

We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. skillsforcare.org.uk

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.