Middlesbrough Council
Home Support Manager
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Role Description
The Home Support Manager is a full-time, on-site role based in Middlesbrough, overseeing the delivery of high-quality home support services to children with additional needs.
The role involves:
- Managing and coordinating support teams
- Ensuring safe and effective care
- Monitoring performance against agreed standards and regulatory requirements
The Home Support Manager will lead on:
- Scheduling
- Workload allocation
- Service planning
Additional responsibilities include:
- Responding to changing needs
- Maintaining accurate records and documentation
- Working closely with families and partner agencies to develop person-centred support plans, resolve issues, and promote independence and wellbeing
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The postholder will contribute to service improvement by:
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- Analysing feedback
- Implementing best practice
- Supporting staff development
- Upholding safeguarding and health and safety responsibilities
Qualifications
- Experience in managing home support, social care, or community-based services, with a strong focus on person-centred support and safeguarding
- Proven leadership and people management skills, including team supervision, performance management, and staff development
- Strong organisational and planning abilities, including rota management, workload prioritisation, and effective use of resources
- Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, families, colleagues, and partner organisations
- Knowledge of relevant social care legislation, regulatory standards, and health and safety requirements within home support services
- Competence in using digital systems for record-keeping, reporting, and service coordination
- Relevant professional qualification in social care, health, or management (e.g., NVQ/QCF Level 3 or 4 in Health and Social Care or equivalent) is highly desirable
- Ability to work collaboratively, demonstrate integrity, and support Middlesbrough Council’s values and the Mayor’s Vision of a Fairer, Safer, Stronger Middlesbrough
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