Detailed Job Description And Main Responsibilities

As well as the main duties of the job, there will be an expectation to cross-cover others within the service. This will namely be covering inboxes, supporting with patient queries and phone calls, booking appointments and supporting the nursing and clinical team in the smooth and efficient running of services.

Person Specification

Education / Training / Qualifications

Essential criteria

• Basic keyboard skills
• Database experience – Competent in Excel, Word and Outlook
• Good standard of English
• Excellent interpersonal and communication skills

Work Experience

Essential criteria

• Communicating with a broad range of individuals at all levels
• Use of PC / database packages
• Previous communication and telephone skills
• Experience of working as part of a team in a multi-disciplinary environment

Desirable criteria

• Experience of working in the NHS or similar organisation

Knowledge / Skills / Abilities

Essential criteria

• Excellent organisational skills
• Ability to work within established guidelines, demonstrating ability to work independently showing initiative but also understanding when to seek appropriate guidance.
• Demonstrate working to tight deadlines / under pressure
• Provide an understanding of the importance of confidentiality and data protection in a hospital environment

Personal Qualities / Special Circumstances

Essential criteria

• To be able to maintain good working relationships within own team and wider hospital staff groups / departments
• Profession, courteous and positive approach
• Ability to produce work of an accurate and high standard
• To have a very good time-keeping and attendance record
• Must be able to demonstrate organisation and prioritisation skills

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.