Excelcare
Homecare Care Coordinator
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Homecare Care Coordinator - Tower Hamlets
£30k Depending On Experience
Looking for your next Care Coordinator role? Join a well-established homecare provider in Tower Hamlets where you'll play a key role in delivering outstanding care while developing your career in a supportive and growing team.
Please note we are unable to offer sponsorship for this role.
Office Based: 8:30am - 5:00pm, Monday to Friday, plus on call as per the rota every 6 or 7 weeks.
Benefits
- Salary up to £30,000
- £325 per on-call week
- Monday-Friday working
- 45p per mile mileage
- Paid DBS
- Annual salary review
- Career progression
- Employee recognition scheme
- Pension
- 28 days holiday
Main responsibilities as Homecare Care Coordinator:
- Proactively managing new care package referrals
- The allocation of Homecare care workers rota's and workloads on the electronic management system
- Matching care workers to service users based on care need, skills, experience, and personalities.
- To maintain effective links and communication with local authority teams, care workers, service users, relatives and other relevant stakeholders.
- Following up on any concerns raised by care workers and liaising/referring to appropriate professionals, including GP's, OT's and DN's
- Ensuring care workers are appropriately trained and able to carry out their duties and responsibilities effectively and sensitively.
- Maintaining efficient administrative systems and records.
- To implement and monitor all care packages and care plans as detailed within individual service agreements
- To record and report any complaints whilst ensuring that all quality standards, complaints and comments are dealt with promptly.
- To deal with emergencies arising from the service
- To manage the homecare service and staff in accordance with the organisations aims and objectives, policies and procedures.
- To assist in reviews of all Homecare care worker inductions and training needs on a regular basis to meet the annual training requirements.
- To monitor and record absence for allocated staff.
- To carry out regular supervision and monitoring of Homecare care workers in line with the service's registration requirements.
- To provide an emergency 'On Call' service as per rota
- To undertake quality assurance processes, including telephone monitoring calls and care record audits
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- Previous experience working as a Care Coordinator is a desirable requirement or considerable experience within Home Care.
- Understanding of CQC regulations and requirements.
- Excellent IT skills and competency in Microsoft Office packages as well as databases or people rostering systems.
- Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data.
- Ability to work under pressure with changing demands that require you to be responsive and flexible.
- Excellent people skills with the ability to provide an exceptional level of service.
- Experience of prioritising tasks and meeting deadlines without compromising accuracy
If you're an experienced Care Coordinator ready to join a supportive team where you can make a real difference every day, we'd love to hear from you. Apply today and take the next step in your career.
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