Bernicia Group
Homeless Service Support Worker
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Homeless Service Support Worker
Based at Ashkirk, Sunderland
Salary
£29,0005 per annum
Hours
37 hrs per week. Monday to Saturday (Saturdays on a rota basis)
Contract
Permanent.
Closing Date
5PM on Friday, 4th of September 2026.
Introduction
If you’re passionate about supporting vulnerable people then our Homeless Service Support Worker role is for you.
Role Benefits
- 28 days annual leave (plus bank holidays)
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary
About The Homeless Service Support Worker Role
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This role will involve:
- Completing and regularly updating needs assessments for our residents
- Completing and regularly updating Risk assessments for our residents
- Working with internal and external partners to support residents to find long term housing solutions.
- Working with Sunderland council housing options team.
- Supporting other agencies in their work with our residents.
- Processing relevant paperwork around moving people in and out of our properties.
- Keeping and updating records accurately and in a timely manner.
- Regular case work to address and support any vulnerabilities the resident may have.
- Safeguarding case work (both adult and children).
Your Experience
Successful candidates will need:
Essential
- Full current driving licence and have access to a car for business use
- Good standard of general education
- Demonstrable experience of safeguarding practice
- Excellent interpersonal and communication skills, written and verbal
Desirable
- Demonstrable experience of working in a housing related support service
- Advanced IT skills
About Us
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
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Looking to grow your career at a company that puts its people first?
Our people are what make us great. Their feedback has recognised us as a Great Place to Work® certified employer.
We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post will be subject to an enhanced DBS check.
You will be required to hold a current and valid driving licence.
Interviews will be taking place week commencing 14th of September 2026
Iain Crosbee
For more information regarding this role, please contact:
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia
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