Emmaus Hull & East Riding
Homelessness Support and Progression worker
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Job Title: Experienced Homelessness Support/Progression Worker
Starting salary: £26,000 - 27,000 per annum
Hours of work: Full-time (37.5 per week)
Work location: On-site, office-based
Contract: Permanent
Probation period: 5 months
Pension: Workplace pension with employer contribution
Holidays: 25 days + Bank Holidays
Training and development: Ongoing training and development
Employee Assistance: 24/7 employee assistance scheme is available
About Emmaus Hull & East Riding
Emmaus Hull & East Riding is a charity that empowers people to overcome homelessness for good. We provide people with a stable home and life-changing tailored support.
We’re here for people experiencing or at risk of homelessness. We see the person and their strengths – and help them get their life back on track, based on the future they want to create. As part of a nationwide movement of local Emmaus charities, we equip people with valuable skills, training and work experience to achieve their goals.
No one’s life should be defined by homelessness. In our caring community, we build on each individual’s abilities, increasing their confidence and self-esteem. The people we support have a purpose and a chance to make a real contribution to their community.
Job Purpose
As Homelessness Support Worker, you will deliver high-quality, structured, person-centred support to companions in supported housing, enabling them to build independence, achieve planned outcomes, progress along a clear pathway and successfully move on to independent living.
The role is responsible for coordinating and managing each individual’s support plan, ensuring all interventions are outcome-focused and aligned to progression goals.
The role is also responsible for ensuring all support activity is clearly evidenced in line with Supported Housing (Regulatory Oversight) Act 2023 requirements, including accurate, timely and outcome-focused recording on our case management system, and for maintaining high standards of professional practice.
In addition, the role includes housing management responsibilities, ensuring companions understand and meet the requirements of their licence agreement, maintain their accommodation, and that repairs and maintenance issues are appropriately escalated.
Key Responsibilities
Support Delivery
- Coordinate the referral, assessment and onboarding process, including completing initial needs and risk assessments
- Support companions during induction, ensuring they understand expectations, rules, and available support
- Deliver structured, person-centred support through 1:1 sessions and day-to-day engagement, using strengths-based and trauma-informed approaches
- Co-produce, coordinate and regularly review individual support and progression plans
- Support companions across housing, health, wellbeing, finances, and life skills, ensuring all activity aligns to their pathway goals
- Work proactively to address non-engagement, maintaining consistent expectations and boundaries
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Progression & Move-On Pathways
- Take lead responsibility for coordinating each companion’s pathway towards independent living
- Develop clear, structured move-on plans from the point of entry
- Support access to education, training, volunteering and employment opportunities
- Work with housing providers and partners to secure appropriate move-on accommodation
- Monitor and review progress, ensuring outcomes are achieved and dependence on services reduces over time
Compliance & Recording
- Maintain accurate, timely and outcome-focused records of all support delivered
- Evidence all interventions on In-Form (or equivalent case management system) in line with regulatory expectations
- Ensure all documentation (support plans, risk assessments, reviews) meets audit and inspection standards
- Demonstrate clear links between support activity and progression outcomes
- Maintain confidentiality in line with data protection requirements
Risk Management & Safeguarding
- Identify, assess and manage risk in partnership with companions
- Escalate and review risks appropriately with colleagues and management
- Recognise, respond to and report safeguarding concerns in line with policy
- Accurately record all incidents, safeguarding actions and risk assessments
- Work collaboratively with external agencies to manage risk effectively
Resident Involvement
- Ensure companions are actively involved in planning and reviewing their pathway
- Promote engagement in community life, activities and service development
- Encourage participation in decision-making and feedback processes
- Support independence, responsibility and positive contribution within the community
Partnership Working
- Liaise with external agencies (housing, health, probation, DWP etc.)
- Advocate on behalf of companions where appropriate
- Contribute to multi-agency working to achieve positive outcomes
Social Enterprise & Skills Development
- Work with internal teams to support skills development aligned to pathway plans
- Ensure training and learning opportunities support progression goals
- Support development of employability, practical and life skills
- Monitor and review progress as part of move-on readiness
Housing Management
- Support understanding and compliance with licence/occupancy agreements
- Encourage rent/service charge payments and access to benefits
- Support occupancy levels and minimise voids
- Ensure accommodation standards are maintained
- Support health and safety checks and report concerns
- Assist with enforcement actions where required (warnings, notices, evictions)
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General Responsibilities
- Contribute to a safe, inclusive and well-managed community
- Always maintain professional boundaries
- Promote equality, diversity and inclusion
- Participate in supervision, training and reflective practice
- Contribute to achieving service performance targets
- Work flexibly to meet service needs, including participation in an on-call rota and weekend working
Person Specification
Essential
- Experience working with vulnerable adults (e.g. homelessness, mental health, substance use)
- Experience delivering person-centred support planning and progression focused outcomes
- Ability to coordinate and support individuals towards independence and move-on
- Experience of risk assessment and management
- Strong understanding of safeguarding and professional boundaries
- Strong relationship-building and communication skills
- Ability to manage competing priorities and caseloads
- Accurate and outcome-focused record keeping
- Confident IT skills (case management systems, Word, email)
- Understanding of evidencing support delivery in line with regulatory requirements
- Ability to motivate, challenge and support individuals
- Ability to work independently and as part of a team
- Empathetic, professional and non-judgemental approach
- Understanding of housing management responsibilities
- Willingness to work flexibly, including evenings, on-call duties and weekends
- Full UK Driving License
Desirable
- Experience in supported housing
- Experience with case management systems
- Knowledge of Supported Housing Act requirements
- Experience supporting into employment, training or accommodation
- Knowledge of homelessness and housing pathways
- Trauma-informed or strengths-based practice experience
- Relevant qualification (Housing, Health & Social Care, etc.)
This post is subject to an Enhanced DBS check and receipt of satisfactory references.
Job Type: Full-time
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Experience:
- Homelessness, substance abuse and mental health: 2 years (required)
- Supporting adults with additional needs: 2 years (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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