EGG Engage Grow Go
Homelessness Support Worker
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Homelessness Support Worker at EGG
As a Homelessness Support Worker at EGG, you will provide individualised, one-to-one support to people who have experienced homelessness. You’ll help clients navigate the challenges of rebuilding their lives, offering practical assistance, emotional support, and access to opportunities that promote independence and long-term stability.
Responsibilities
- Build trusting relationships with clients through consistent, empathetic support.
- Encourage active participation in their own recovery and development journey.
- Facilitate access to opportunities that promote personal growth and independence.
- Conduct safeguarding, risk, needs, and holistic assessments.
- Develop person-centred support plans tailored to individual goals and circumstances.
- Manage a caseload of clients with complex needs.
- Maintain accurate records of client details, interactions, case notes, and progress.
- Assist clients with job searching, CV and cover letters, interview preparation, and navigating job sites.
- Support clients in finding employment and transitioning into the workplace.
- Provide guidance on housing options and referral pathways to accommodation services.
- Assist with housing searches and applications.
- Support clients with budgeting, bill payments, and applications for education, training, or volunteering.
- Promote independence through practical life skills coaching.
- Advise clients on their rights and entitlements.
- Liaise with external agencies and guide to relevant services (e.g., mental health, substance misuse).
- Maintain relationships with employers and community partners.
- Conduct outreach activities and promote EGG’s services within the community.
- Work with local authorities and external agencies to support clients.
- Reflect on practice, share insights, and contribute to team learning.
- Stay informed on homelessness-related legislation, policy changes, and best practices.
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Essential Requirements
- Experience working with vulnerable or marginalised individuals.
- Strong interpersonal and communication skills.
- Ability to work independently and manage a complex caseload.
- Understanding of homelessness, trauma, and recovery.
- Commitment to EGG’s values and person-centered approach.
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Desirable Requirements
- Knowledge of housing systems, welfare rights, and employment pathways.
- Experience in mentoring, coaching, or rehabilitation.
- Understanding of homelessness, trauma, and recovery.
- Relevant qualifications in social care, counselling, or support work.
Salary & Benefits
- Salary: £27,500 per annum
- Holidays: 28 days (including Bank Holidays)
- Contract Type: Fixed-term contract for 12 months. While any extension is dependent on securing ongoing funding, we are optimistic about the future of the project and would welcome applicants interested in contributing to its long-term success.
- Working Flexibility: as an employer we support some hybrid working where the business allows and dependant on service and client needs.
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