Nottingham City Council
HomeLink Support Officer NCCHS
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Role: HomeLink Support Officer
Contract Type: Fixed term contract/Internal secondment opportunity until March 2027
Working Hours: 37 hours per week – Monday – Friday between the hours of 8:30am and 5pm
Worker Type: Hybrid worker
Salary: Grade F – starting salary is £32,597 (level 1) raising to £35,412 (level 4) per annum
Base office: Harvey Road, NG8 3BB
We are looking for a talented individual to join our Housing Options team as a HomeLink Support Officer - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About The Role
We are looking for a compassionate, customer-focused HomeLink Support Officer to join Nottingham City Council Housing Services within the Housing Options Team. This is a rewarding role supporting people who may face barriers to accessing social housing through the Nottingham HomeLink Choice Based Lettings scheme.
You will provide advice, guidance and practical support to a diverse range of customers, including vulnerable households, care leavers and people experiencing health, welfare or housing challenges. Working closely with applicants, partner agencies and housing providers, you will help assess housing need, support customers to complete applications and bids, and explore suitable housing options to achieve positive outcomes.
The role involves undertaking home visits, assessing medical and social housing needs, preparing recommendations for rehousing priority, and ensuring customers receive tailored support to access services confidently and independently. You will also work with colleagues and external partners to safeguard vulnerable individuals, maintain accurate records, monitor outcomes and contribute to service improvement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is an excellent opportunity for someone with strong communication, problem-solving and partnership-working skills who is committed to delivering an inclusive, high-quality service that helps people find safe, suitable homes and improve their housing prospects.
About You
The ideal candidate will have:
- Substantial experience of working within a housing management environment and an ability to learn
- A working knowledge and awareness and understanding of current housing issues and legislation, including in relation to Allocations, Tenancy Management and Welfare Benefits
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people
- Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
- Demonstrated capacity to effectively organise and use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner, with minimum supervision
You can find the job description for this post here.
Please note: This role requires an Enhanced Disclosure Barring Service (DBS) check.
Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
Closing Date: 13th August 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Interview date: 21st August 2026 – Please note, this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
About Us
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills