In this role, you will review and interpret leases while managing staircasing, lease extension and subletting cases from enquiry through to completion. Working closely with homeowners, solicitors, valuers and internal teams, you will make informed decisions, progress transactions efficiently and provide a high-quality customer experience.

Both roles are part of our busy customer-focused team, you will handle telephone and written enquiries from homeowners, solicitors, and other stakeholders, ensuring all requests are managed efficiently and within agreed timescales. You will build positive working relationships, provide a high standard of customer service, and help deliver a smooth and seamless sales experience for our customers.

This is an excellent opportunity for someone with experience in leasehold, homeownership, conveyancing, or a property-related environment who has strong organisational skills, attention to detail, and the ability to interpret legal documentation with confidence.

If this sounds like you, we would love for you to apply!

Your impact in the role

• Manage a varied workload across homeownership products and processes.
• Prepare clear and accurate written communications for customers and stakeholders.
• Liaise with customers, solicitors, lenders, surveyors, financial advisers and internal teams.
• Manage multiple enquiries while delivering excellent customer service.
• Use your knowledge of leasehold, shared ownership and property sales to support customers throughout their homeownership journey.

What you'll bring

• A proactive, customer-focused approach and a commitment to excellent service.
• Strong communication skills and the ability to work collaboratively.
• Excellent attention to detail when reviewing legal and property documents.
• Knowledge of shared ownership, leasehold and homeownership processes.
• Experience in housing, property, conveyancing or a legal environment.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working independently and meeting deadlines.
• Good IT skills, including Outlook, Word, Excel and Teams.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and at all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!