Homestay Coordinator

Host Family Communication & Support

• Handle inbound and outbound phone calls with host families, providing guidance, reassurance, and issue resolution
• Conduct regular check-in calls with host families to maintain strong relationships and address concerns early
• Support host families in understanding student needs, EF standards, and cultural expectations

Quality Assurance & Welfare

• Carry out new and revisits and quality checks to ensure ongoing compliance with EF requirements
• Conduct under-18 welfare checks in line with safeguarding standards

Administration & Coordination

• Process and maintain accurate accommodation records using EF’s internal systems
• Work closely with the Homestay Manager to ensure sufficient capacity and smooth arrivals and departures, particularly during peak periods
• Respond quickly to urgent or emergency accommodation situations

Requirements

• Strong customer service background, ideally in a student-facing or accommodation-based role
• Confident communicator, comfortable speaking with students and host families in-person, by phone and/or email
• Calm, empathetic, and solution-focused, particularly when managing complaints or sensitive situations
• Highly organised with strong attention to detail
• Culturally sensitive and understanding of the needs of international students living away from home
• Flexible and hands-on approach, including occasional out-of-hours support due to welfare needs
• Competent with Microsoft Office and CRM/database systems (desirable)
• All offers subject to an enhanced DBS check and two references
• Must have the legal right to work in the UK at the commencement of employment

Why you will love working with EF

• Continuous professional development
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition
• Employee Assistance Program
• Access to EF Hello language learning

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily, and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and is committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

At EF, we're in the business of understanding. Between people. Between cultures. For over half a century, we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.