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Horizon Honda Christchurch - Service/Parts Advisor Apprenticeship
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Horizon Honda Christchurch - Service/Parts Advisor Apprenticeship
Horizon Motor Co Ltd
Christchurch (BH23 1EX)
Closes in 13 days (Sunday 25 October 2026)
Posted on 9 October 2026
Summary
Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.
Wage £16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training course Customer service practitioner (level 2)
Hours Monday– Friday. 08.30– 17.30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application. 40 hours a week
Start date Monday 30 November 2026
Duration 1 year
Positions available 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career.
Where you'll work
Stony Lane Christchurch BH23 1EX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider INSPIRO LEARNING LIMITED
Training course Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Honda Institute, in Bracknell, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Honda Institute.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the apprenticeship programme, you will receive the following: Level 2 Customer Service Practitioner Standard
Requirements
Essential qualifications
- GCSE in: English (grade 4/C)
- Math's (grade 4/C)
- One other subject (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Patience
Other requirements
The latest information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditions
As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.
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English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.
The closing date for this vacancy is 25/10/2026 and interviews are expected to be held week commencing 09/11/2026
We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.
Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.
About this employer
At Honda, The Power of Dreams drives us to create intelligent products that enhance mobility and increase the joy in people’s lives. We continue to draw inspiration from the visionary ideas of our namesake, Soichiro Honda. He saw incredible power in the freedom of mobility and used his imagination to change the world. It is this mindset that guides us to help move people forward and protect the future we all share. We strive to earn the trust and support of the many diverse communities we happily serve, and we’ll always remember who’s in the driver’s seat on the way to a better world for all.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.
Ask a question
The contact for this apprenticeship is: INSPIRO LEARNING LIMITED
The reference code for this apprenticeship is VAC2000058353.
Apply now
Closes in 13 days (Sunday 25 October 2026)
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