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Guest Services Porter
Location: KIMS Hospital, Maidstone, Kent
Salary: £14,870.70 per annum
Hours: 22.5 hours per week
Working Pattern: Monday – Sunday between 06:30 and 20:30 (rota basis)
Are you passionate about delivering outstanding customer service? Do you enjoy helping people and working in a fast-paced environment? Are you looking for a varied role where you can make a real difference to every patient's experience?
We're looking for a Guest Services Porter to join our dedicated team at KIMS Hospital. In this varied and rewarding role, you'll provide a professional, friendly, and efficient portering service, supporting patients, visitors and colleagues while helping to deliver an exceptional patient experience across the hospital.
Key Responsibilities
- Transport patients, equipment, stores, specimens, and other essential items safely throughout the hospital.
- Welcome, assist and escort patients and visitors, ensuring they receive a warm and professional service.
- Support patient admissions and discharges, providing guidance and assistance where required.
- Assist with security, car parking and maintaining safe, tidy public areas across the hospital.
- Respond effectively to emergencies and work collaboratively with colleagues to support hospital operations.
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Essential Criteria
Who we are looking for
- Excellent customer service and communication skills.
- Friendly, professional, and patient-focused approach.
- Ability to work effectively both independently and as part of a team in a busy environment.
Desirable Criteria
- Previous experience in a hospital portering or similar customer-facing role.
- Experience working within a healthcare environment.
Why Join KIMS Hospital?
At KIMS Hospital, our values are at the heart of everything we do. When you join us, you'll benefit from:
- Working in a supportive, friendly and collaborative team.
- The opportunity to make a positive difference to every patient's journey.
- Ongoing training and development to help you grow your career.
- A culture that values respect, compassion, professionalism, and continuous improvement.
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If you're ready to make a difference and be part of a team committed to delivering exceptional patient care, we'd love to hear from you. Apply online today!
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or email recruitment@kims.org.uk
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check.
Posted 28th July 2026
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