Sharpak Healthcare
Hospital Sales Specialist - NHS Hospital Trusts
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Job Title
This role supports the Business Development Manager in building and converting the pipeline of new hospital business for Sharpak Zero, and then owns the relationship once a trust becomes a customer.
You will be involved across the whole customer journey: from early meetings and information gathering, through audits and trials, formal product evaluations and the conversion itself, to the ongoing day-to-day account management that follows.
Account management is at the heart of this role.
Winning a trust is only the start. Keeping it, and developing the relationship, depends on being the person the waste team, procurement, ward managers and clinical leads know they can call. This is a hands-on, field-based role with plenty of variety, responsibility, and autonomy. You’ll be expected to build strong relationships, solve problems on the ground, and make sure customers continue to see the value of Sharpak Zero long after the initial sale.
What You’ll Be Doing
Building the Pipeline
- Supporting the Business Development Manager to build and convert the pipeline of new Sharpak Zero hospital business.
- Attending meetings and presenting to key decision-makers and influencers across waste and sustainability, procurement, estates and facilities, infection prevention and control, nursing, departments, and clinical teams.
- Gathering information on container usage, sizes, and volumes, waste flows, collection arrangements, and incumbent suppliers.
- Producing cost and carbon reports for prospective and existing customers using trust data and our approved calculation methodology.
- Carrying out site audits and supporting trials, feeding findings back to the Business Development Manager and wider team.
Product Evaluations
- Coordinating and managing hospital product evaluations from start to finish, agreeing scope, clinical areas, duration, product mix, stock requirements, and success measures with the trust.
- Training clinical and support staff to ensure correct and safe product use.
- Providing visible, hands-on support throughout evaluations and resolving issues quickly.
- Gathering user and stakeholder feedback and producing clear evaluation reports with conclusions and recommendations.
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Managing Conversions
- Coordinating and managing the conversion between the trusts and Sharpak Zero, taking ownership of the practical set-up and rollout.
- Managing equipment and accessory specifications, brackets, and wall fixings, NHS Supply Chain ordering codes, buffer stock, and installation scheduling.
- Delivering and coordinating training across clinical, portering, logistics, and waste teams.
- Coordinating colleagues, rollout trainers, waste-management partners, and trust staff to ensure responsibilities and timelines are clear.
- Taking ownership of issues on site, finding practical solutions, and monitoring the rollout through to post-implementation review and audit.
Account Management & Growth
- Becoming the day-to-day account manager and first point of contact once a trust has converted.
- Managing customer queries through to resolution and providing ongoing training for new starters, ward moves, and refresher sessions.
- Carrying out routine and ad hoc audits, including fill levels, segregation compliance, and product placement, using findings to drive improvement.
- Building strong relationships with key decision-makers and influencers to retain and develop accounts.
- Identifying opportunities to grow Sharpak Zero sales across further wards, sites, departments, container sizes, and accessories.
- Maintaining accurate records of customer activity, contacts, visits, training, audits, and opportunities.
What We’re Looking For
- Excellent verbal and written communication skills - confidence presenting to senior decision-makers and training clinical staff.
- Degree level or equivalent.
- Sales or client-facing experience - ideally in a medical or healthcare environment.
- Self-motivated, driven, and highly organized - including the ability to work independently and take ownership.
- Strong teamwork, adaptability, and a practical, hands-on approach.
- Willingness to travel regularly for work.
- Current enhanced DBS check, or willingness to obtain one before starting.
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Preferred, But Not Essential
- Experience in clinical waste, infection prevention and control, medical devices, or consumables sold into NHS trusts.
- Familiarity with NHS hospital rules, procedures, and ward etiquette.
- Understanding of NHS procurement routes, including NHS Supply Chain, and NHS net-zero and sustainability priorities.
- Experience running hospital product trials, evaluations, or implementation projects.
- Confidence using usage data to develop cost and carbon cases.
The Detail
Working pattern
Full days on hospital sites when an evaluation, conversion, or account visit is live. Hospital hours are typically 8.30 am - 4.30 pm (although there will occasionally be a need to work around clinical shift changes or handovers, which can mean 7.30 am or 7.30 pm starts/finishes).
Travel
Regular travel across the Home Counties and South of England, with wider UK travel and occasional overnight stays as the account base grows. A full UK driving licence is required.
Team
Reports to the Business Development Manager and works alongside clinical rollout trainers, product specialists, and waste-management partners.
Induction
Full product and process induction at our Littlehampton manufacturing site, plus time supporting live evaluations and conversions before taking accounts on independently.
Compliance
An enhanced DBS check must be in place before starting on site.
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