The Football Association
Hospitality and Protocol Assistant - 9M FTC
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Be at the heart of England's biggest football occasions
The FA is excited to be searching for a Hospitality and Protocol Assistant on a fixed-term contract for up to 9 months. In this role, you will support the Hospitality and Protocol team in the effective operational delivery and administrative coordination of all FA events, both at Wembley Stadium and on the road.
What will you be doing?
- Provide administrative and operational support for all FA events, including England senior men's and women's, men's U21S, and domestic cup competitions, ensuring areas achieve the required high standards.
- Supporting the Hospitality & Protocol team with pre-event set-ups, briefing documentation and liaison with FA and Wembley teams, host venues, stakeholders and suppliers.
- Support with issuing invitations, maintaining guest lists, and managing inbox enquiries and requests from various stakeholders.
- Coordinate and support event day operations including ticketing, staffing, parking, branding, and catering.
- Support on the planning and delivery of our partner hospitality lounges (FA Lounge and FA Club areas) for FA games played at Wembley, and on the road.
- Support the Hospitality & Protocol team with Royal Box seating, dining, and the Hospitality lounge set-ups.
- Support in any pre- and post-match presentations and gift exchanges.
- Order gifts and event day collateral, whilst monitoring and maintaining inventory.
- Raise invoice requests, purchase orders and liaise with suppliers and contractors regarding invoicing.
- Executes additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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What are we looking for?
Essential for the role:
- Administration and coordination experience.
- Proficient in Microsoft Office.
- Experience of working in a hospitality or client-facing role.
- Ability to remain professional and discreet.
- Highly detail-oriented with strong accuracy skills.
- Strong capability to prioritise and balance work across a range of games simultaneously.
Beneficial to have:
- Understanding of Workday.
- Experience of working in sports events.
- Experience of working with VIPs.
- Forward-thinking with a strong focus on processes and efficiency.
- Ability to work autonomously and provide innovative and creative ideas.
The advert for the position is set to close on Thursday 20th August at 11:59 PM. If you are successful at the shortlisting stage, you will be invited to an in-person interview at Wembley Stadium on Tuesday 25th August.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
- A hybrid working model which offers greater flexibility.
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For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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