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Hospitality Assistant
Location: Loveday Belgravia
Employment Type: Full Time
Salary: £15.20 / Hour
About Loveday
Loveday is the UK’s leading provider of luxury senior living and care. We combine world-class hospitality with exceptional clinical expertise, creating residences that feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road, and Esher are designed with elegance, comfort, and dignity at their core. What makes Loveday unique is our commitment to both excellence and innovation.
Scope of Role
The Hospitality Assistant will handle both Food & Beverage (F&B) and Reception duties. The purpose of this role is to provide first-class service to our members, their families, guests, and all visitors to our Loveday care homes. By learning, adopting, and maintaining the Loveday Way of delivering outstanding levels of service in hospitality in both Front Of house and Food and Beverage operations, you will be required to work in a dual role, to include F&B service delivery and on reception in the capacity as a host, to meet and greet our members and guests, assisting and directing them with the purpose of their visit.
Accountability
- Provide a warm and professional welcome to members, guests, and visitors.
- Support front-of-house operations including reception duties, visitor management, and general enquiries.
- Deliver seamless food and beverage service throughout the day, ensuring all meals, drinks, and dining experiences meet Loveday’s high standards.
- Maintain cleanliness, organisation, and stock levels in all hospitality and reception areas, coordinating with housekeeping and kitchen teams as needed.
- Uphold health and safety protocols while supporting general administrative tasks such as answering calls, receiving deliveries, and managing post.
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Duties and Responsibilities
- Meet and greet guests on arrival in a warm and friendly manner.
- Support the kitchen team to deliver first-class Loveday dining experiences.
- Prepare Mise en place and ensure all cutlery, plates, and glassware are polished.
- Set up tables according to the Loveday & Co Dining Standards.
- Follow the service steps for each meal service.
- Serve members and guests meals in the rooms.
- Replenish beverages in the lounges throughout the day.
- Be well-versed with members' allergies and a daily briefing is held during meal times.
- Complete temperature checks for all fridges daily AM and PM.
- Ensure that the Member meal time sheet is completed and liaise with the nurses if any member is delayed or misses their meal.
- Check and maintain cleanliness of the coffee machines on all lounges.
- Serve members and guests beverages and refreshments as and when required in all day dining areas.
- Ensure that all fridges and snack areas are always fully stocked.
- Recognise regular visitors and interact warmly with families.
- Maintain all stock levels of consumables (i.e. teas, coffees, sugars, disposables, drinks) with the support of the Hospitality Lead.
- Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate.
- Respond to queries and direct clients as required, referring to the general manager as necessary.
- Ensure MOD is printed and displayed.
- Update the Daily Occupancy, PEEPs, and Diet Nutrition Cards.
- Answer incoming calls and redirect or take messages as necessary.
- Receive deliveries and post and sort and distribute all post deliveries.
- Complete Stock Take at the end of each month.
- Maintain and monitor member’s expenses.
- Complete the Declining Balance for hospitality.
- Maintain and monitor the Maintenance Tracker.
- Liaise closely with the Maintenance Manager regarding the completion of jobs.
- Ensure that the outdoor garden covers are removed and put back on the front and terrace.
- Make sure suites are ready for new arrivals - placing water tray, menu, chocolates, and flowers.
- Liaise with Lifestyle regarding events - setting up events and serving Food and Beverage.
- Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required.
- Ensure reception area is kept tidy and clutter-free.
- Provide ad hoc support as required by the business.
- Adhere to all health and safety policies, including infection control, manual handling, and fire safety procedures.
- Support members with activities, outings, and social events, encouraging engagement and wellbeing.
- Assist with emergency procedures, including evacuations and first aid, when necessary.
- Provide flexible, ad hoc support across departments to ensure the smooth running of daily care home operations.
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The duties and responsibilities listed above are not exhaustive. As the business grows and our needs evolve, we may add or modify responsibilities for this position.
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