Retirement Villages
Hospitality Assistant
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We’re looking for a warm, friendly and enthusiastic Hospitality Assistant to join our team at Elmbridge Village in Cranleigh.
This is a flexible bank role, working on a zero-hours basis to provide cover for sickness and holidays. You’ll play an important part in creating a welcoming and enjoyable experience for our residents, their guests and visitors.
From serving food and drinks to providing a friendly welcome and supporting the day-to-day running of our hospitality spaces, you’ll help ensure we continue to deliver an excellent experience across the village.
If you enjoy working with people, take pride in great service and like being part of a supportive team, we’d love to hear from you.
What you'll be doing
- Providing a warm, friendly and professional welcome to residents, visitors and guests
- Delivering excellent food and beverage service in line with our standards
- Helping to maintain clean, safe and welcoming hospitality areas
- Supporting with food, drink and retail service as required
- Building positive relationships with residents and getting to know their individual preferences
- Responding to enquiries and resolving issues professionally, escalating where appropriate
- Working closely with colleagues across the village to deliver a consistently high standard of service
- Sharing ideas to help improve our menus, service and resident experience
- Keeping your knowledge and skills up to date and embracing opportunities to learn and develop
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What we're looking for
- A friendly and positive approach, with a genuine passion for great customer service
- Excellent communication and interpersonal skills
- Someone who enjoys working as part of a team and building strong relationships
- Good organisational skills and the ability to manage a busy and varied workload
- A proactive and enthusiastic attitude
- A willingness to learn, adapt and get involved
- Previous experience in hospitality, food and beverage or a customer-facing role would be helpful, but is not essential
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Our values
At Retirement Villages Group, our values guide how we work and how we support our residents:
- Age Well: Supporting people to live their best lives
- Community: Creating a genuine sense of belonging
- Keep Improving: Always looking for better ways to do things
- Invest Wisely: Making thoughtful and responsible choices
- Planet Positive: Reducing our environmental impact
- One Team: Supporting one another to succeed
Why join us?
At Elmbridge Village, you'll be part of a friendly and supportive team while making a real difference to the everyday experience of our residents.
In return, we offer the flexibility of bank work alongside the opportunity to work in a rewarding environment where your contribution is valued and no two days are quite the same.
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