Howden
Hospitality Assistant
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Hospitality Assistant
We're looking for a Hospitality Assistant to join our team. Reporting to the Executive Service Hospitality Lead, you will provide the highest standard of food, beverage, and associated service to all hospitality customers and assist with the preparation, presentation, service delivery of the catering requirement of the site to the company's standard and the client's satisfaction.
Key Responsibilities
- To assist as directed with all aspects of food service; ordering, preparation, and stock control for example:
- Ensure all counter, and tables are set up prior to service time
- Ensure all different services are all stocked up and in functioning order
- To assist with basic food preparation
- Ensure the service area are clean and tidy at all times
- To clean and clear down the all food service areas
- Ensure the cleaning schedule is followed in accordance to C.O.S.H.H regulations
- To create, maintain and enhance effective customer relationships, which includes team members, the Client, and individuals in the external environment.
- Ensure the highest standard of customer care is used at all times always putting our customers first and before tasks
- Ensure all customers are served in a friendly and efficient manner with a welcome, smile, and parting thank you
- Ensure all comments and complaints are dealt with according to our way and feedback is passed on immediately to the manager
- To support the client and service department in the day to day business.
- To communicate with client and service team, the hospitality team in organizing the daily set ups.
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What do we need from you?
- Previous hospitality experience - at least 2 years' experience of working within a customer-facing environment.
- Trained in manual handling and safe methods of working.
- Excellent interpersonal and verbal communication skills
- The willingness to strive for excellence even at busy times
- Self-motivated, excellent time management and organisational skills.
- Ability to deal calmly and effectively with demanding customers
- To be work under your own initiative able to respond to many requests and at times work under pressure to ensure customer requirements are met
- Desirable - Knowledge of room booking systems
What do we offer in return?
A career that you define.
Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions, and more - but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our Culture: People First
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We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:
- An international group with independence and people at its heart
- A home for talent with a unique culture: the biggest small company in the world
The focus on being a People First business has always been at the very heart of the Group. David's vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
Diversity & Inclusion
At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
This job description will be subject to review and the post holder will be consulted about any proposed changes. It is expected that the company's Personal Development Plan will provide such an opportunity to discuss any amendments or indeed adaptations to your job description.
Desired Skills and Experience
- Fine Dining
- Hospitality
- Customer service
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