Eastlands Venue Services Limited
Hospitality Events Manager
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Department: Hospitality
Location: Etihad Stadium
Description
The Hospitality Manager is responsible for leading and delivering exceptional hospitality services across all premium stadium areas, including hospitality suites, executive boxes, lounges and restaurants. The role ensures a first-class guest experience during match days, concerts, corporate events, and other stadium functions while driving revenue, maintaining operational excellence, and leading hospitality teams.
Key Responsibilities
Guest Experience
- Deliver exceptional guest experiences by ensuring the highest standards of service, presentation, and professionalism across all hospitality areas.
- Respond effectively to guest feedback and continuously strive to enhance the overall customer journey.
Operations Management
- Lead the planning and delivery of hospitality operations for match days, concerts, and special events, ensuring seamless event execution, operational excellence, and compliance with company standards.
Team Leadership
- Recruit, develop, and inspire a high-performing hospitality team, creating a positive culture through effective coaching, performance management, and workforce planning.
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Financial Management
- Support the delivery of commercial objectives by managing operational budgets, monitoring performance, and identifying opportunities to maximize revenue and enhance premium hospitality offerings.
Health, Safety & Compliance
- Maintain a safe and compliant environment by ensuring adherence to all food safety, licensing, health & safety, and company policies, while supporting operational audits and risk management.
Stakeholder Management
- Build strong relationships with colleagues, suppliers, clients, and event partners, working collaboratively across departments to deliver exceptional hospitality experiences.
Essential Skills, Knowledge & Expertise
- Experience managing hospitality operations within a stadium, arena, hotel, conference venue, or large-scale event environment.
- Strong leadership and team management skills.
- Excellent customer service and relationship management abilities.
- Experience managing budgets and delivering commercial targets.
- Strong organizational and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of health, safety, food hygiene, and licensing regulations.
- Flexible approach to working evenings, weekends, and event days.
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Desirable
- Qualification in Hospitality Management, Events Management, Business Management, or a related field.
- Personal Licence Holder certification.
- Food Safety and Health & Safety qualifications.
- Experience working in premium sports or entertainment venues.
Why Join Us?
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit, and hot drinks
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.
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