Hospitality Host

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Join our dynamic team as a Hospitality Host!

We are seeking a dedicated and versatile individual with a strong commitment to hospitality. The ideal candidate will ensure the seamless operation of our office client space by delivering exceptional service in a corporate environment. The Hospitality Host will oversee meeting rooms, pantry, and food & beverage services with utmost proficiency. If you have superb organizational skills, a friendly personality, and thrive in a multitasking environment, we want to hear from you!

Key Responsibilities:

• Prepare and set up meeting rooms according to event requirements, including seating arrangements, tables, AV equipment (screens, microphones, video conferencing tools), and stationery.
• Monitor and manage Food & Beverage services, ensuring high standards of service.
• Ensure timely delivery and setup of food and beverages while accommodating dietary restrictions and preferences.
• Maintain the client's pantry, including tasks such as loading/unloading the dishwasher, washing, drying, and polishing glassware, saucers, spoons, bottles, and coffee jars.
• Oversee food safety policies, conduct regular inspections to ensure compliance with health and safety regulations, and ensure policy adherence.
• Maintain fridges, coffee machines, and water dispensers. Conduct back-of-house checks, monitor food temperatures, and maintain cleaning records.
• Maintain an inventory of meeting room supplies and equipment. Conduct weekly stock assessments of all client space supplies.
• Maintain the staff kitchen area, ensuring milk is always available and on date in the fridge, and biscuits/coffee/tea are stocked up.
• Load/unload the dishwasher on a daily basis or as needed.
• Maintain a clean, organized, and hygienic furniture and F&B storage areas.
• Attend team meetings and job chats to ensure engagement and understanding of the overall vision for the Portico contract.
• Provide the highest standard F&B service to our guests during events.
• Support the FOH & Hospitality Manager in everyday tasks.
• As a Hospitality Host, you will also be trained to support reception duties when required. This includes:
  • Greeting and welcoming visitors with a warm smile and friendly attitude.
  • Answering phone calls, managing emails, and handling inquiries promptly and professionally.
  • Keeping the reception area tidy and organized.
  • Assisting with administrative tasks such as scheduling appointments and managing calendars effectively.