WSH Group
Hospitality Manager
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Hospitality Manager - 12-months maternity cover
Location: The Heights - Brooklands, Weybridge, Surrey, KT13 0XW
Salary: 36,000
Benefits:
- Completion bonus of 5%
- 20 Days holiday to increase to 23 after 5 years service
- Plus your birthday off as a paid day
- 3 volunteering days
- 3 days grandparent leave
- 26 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Life insurance
- Discounts available on our internal app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BM Caterers, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Hospitality Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
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Job Description
- Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey
- Assessing employee performance, recognising potential, and meeting their training needs as appropriate
- Holding regular team meetings to communicate targets, required standards, company, and client information
- Collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities
- Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed
- Providing prompt and efficient customer service while consistently exceeding expectations
- Monitoring customer feedback and producing an action plan based on the results
- Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service
- Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance
- Supporting the General Manager in daily/weekly financial bookwork
- Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures
- To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising
- Maintain and help deliver budgetary records and ensure that all budgets are adhered to
- Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results
- Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual
- Liaise and support with your team members and ensure best practices are adhered to
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Qualifications
- Have experience in as a supervisor or hospitality manager within a hospitality environment, ideally retail
- Experience in creating a thriving and successful working environment
- Possess excellent supervisory and communication skills
- Good delegation and influencing skills
- Able to demonstrate team development skills
- Have the ability to display a real passion for food and customer service
Additional Information
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BM Caterers is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Hours Per Week: 40
Salary: Up to £36,000
Compensation: up to GBP 36000 - yearly
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