TrainMore
Hospitality Manager
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Salary: £29,000
Location: Marlow, United Kingdom
For 15 years, TrainMore has been the gym people in the Netherlands actually choose to go to. With over 50 clubs across Holland, we’ve spent a decade and a half getting this right — and we’re not shy about what makes us different.
We’ve built a gym culture where showing up feels good, every time. Where the energy on the floor does half the work, and the people around you do the rest. UK, we’ve been looking at you for a while. We think you’re ready for more.
Role: Hospitality Manager
As Hospitality Manager, you will ignite the Host team to deliver an unforgettable member experience, fueling standout service, sharp product knowledge, and unbeatable club standards. As the number 2 in the club, own the buzz of daily operations by keeping the gym floor spotless, member areas shining, and systems running smoothly, all while tackling queries and maintenance needs with speed and confidence. Lead by example to inspire the team to deliver dynamic, high-impact sales tours that smash KPIS (See KPIS for more information), elevate POS performance, and keep the club performing at its peak every single day.
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Key Responsibilities
- Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.
- Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).
- Lead the host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks.
- Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).
- Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.
- Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.
- Log, track and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.
- Support when required with chasing debtors.
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This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs
Key KPIS for the role
- Joiners
- Retention
- Vending
- Club experience – mystery shops and audit
Skills, Knowledge and Experience
- Experience supervising or leading a team in a hospitality setting
- Background in commercial economics, sports education, hospitality or similar relevance
- Demonstrable Experience of delivering excellent customer service
- Excellent communication and organisation skills
- Keen eye for attention to detail
- Ability to work as a team and use initiative to problem solve
- Stress resilience, ability to handle different situations at once, prioritising skills.
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