Gymbox
Hospitality Manager - Gymbox Farringdon (40 hours)
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Hospitality Manager - Gymbox Farringdon (40 hours)
Gymbox - Farringdon
Full Time
1 Year Experience
£29,000 - £31,000 / Year
Skills
- Hospitality
- Management
- Customer Service
- Team management
- Sales management
Description
Salary: £29,000 to £31,000 per annum with a £500 earnable bonus based on club targets each month.
Hours: 40 hours per week
Ignite the Host team to deliver an unforgettable member experience—fueling standout service, sharp product knowledge, and unbeatable club standards. As the number 2 in the club, own the buzz of daily operations by keeping the gym floor spotless, member areas shining, and systems running smoothly, all while tackling queries and maintenance needs with speed and confidence.
Lead by example to inspire the team to deliver dynamic, high-impact sales tours that smash KPIs (See KPIs for more information), elevate POS performance, and keep the club performing at its peak every single day.
Key Responsibilities
- Coach the front of house team to deliver excellent consistent service at all times, ensuring they are trained appropriately and proactively maintain gym floor standards.
- Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).
- Lead the host team to own daily club standards—checklists, cleanliness, maintenance follow-ups, and safety checks.
- Manage completion of regular Health and safety tasks, stock take, and operational systems (towel management, locker controls, etc.).
- Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walkarounds, clearing up weights, etc.) and vending machines.
- Coach and guide the team on delivering effective sales tours to hit sales targets based on the Club Manager’s strategy for the club.
- Log, track, and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities, and stock are maintained effectively.
- Support when required with chasing debtors.
- This list is not exhaustive; you will be required to complete extra tasks within your skillset to support business needs.
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Key KPIs for the Role
- Joiners
- Retention
- Vending
- Club experience—mystery shops and audit
Skills, Knowledge, and Experience
- Experience supervising or leading a team in a hospitality setting.
- Background in commercial economics, sports education, hospitality, or similar relevance.
- Demonstrable experience of delivering excellent customer service.
- Excellent communication and organisation skills.
- Keen eye for attention to detail.
- Ability to work as a team and use initiative to problem solve.
- Stress resilience, ability to handle different situations at once, prioritising skills.
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We Offer
- Participation in a development program (host, hospitality manager, club manager).
- 25 days holiday (based on full-time employment).
- Exchange of holidays.
- Pension plan to support your future.
- Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner.
- Unlimited access to all our first-class clubs for you and a +1.
For Gymbox's privacy notice, click here. For Harri’s privacy notice, click here.
Address:
12 Leather Ln, London EC1N 7SS, UK
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