Experience

Essential:

• Hospitality, restaurant or catering experience
• Previous supervisory or management experience
• Experience managing teams and rotas
• Good understanding of food safety and health & safety
• Right to work in the UK

Desirable:

• Food Safety Level 3
• Health & Safety training
• Experience in high-end hospitality or contract catering
• Experience with HR processes including absence management and return-to-work meetings

Salary

Up to £50,000 per year, depending on experience.

This is a great opportunity for an experienced hospitality professional who wants to take ownership of an operation and develop their career with POW Food.

Company Description

Pow Food is London’s leading nutrition-led, carbon-conscious workplace and event caterer, and the first female-founded B Corp-certified catering company in the city. Established in 2017, the company combines over 20 years of catering expertise with cutting-edge nutritional science to create scratch-made, performance-focused food. Every menu is designed by nutritionists, using high-quality, often organic and seasonal ingredients, with sustainability central to operations. Pow Food serves forward-thinking workplaces and events with daily office catering, nutrition-led buffets, and impactful event experiences that prioritise wellbeing, taste, and environmental responsibility. Through ethical sourcing, waste reduction, and partnerships such as City Harvest, Pow Food has saved significant CO₂ emissions and provided hundreds of thousands of surplus meals to people in need.

Role Description

The Hospitality Manager is a full-time, on-site role based in Greater London, responsible for overseeing hospitality operations across workplace catering and events. This role includes managing front-of-house service, coordinating food and beverage delivery, and ensuring that all client-facing experiences reflect Pow Food’s nutrition-led and sustainability-focused values. The Hospitality Manager will lead and schedule hospitality teams, provide hands-on training, and maintain high standards of customer service and presentation at office sites and event venues. Day-to-day tasks include liaising with clients, resolving service issues, supervising set-up and breakdown, and working closely with kitchen and logistics teams to ensure smooth, timely execution. The role also involves monitoring service quality, implementing process improvements, and supporting the development of hospitality guidelines that promote wellbeing, safety, and consistency.

Qualifications

• Candidates should possess strong Hospitality and Food & Beverage skills, with experience in managing service in catering, events, or workplace dining environments.
• Candidates should possess excellent Communication and Customer Service skills to build client relationships, manage expectations, and respond effectively to feedback.
• Candidates should possess Training and team leadership skills, including the ability to coach staff, deliver service standards, and support professional development.
• Relevant experience in catering, event management, or workplace hospitality, ideally within a sustainability- or wellbeing-focused business.
• Strong organizational and time-management abilities, with capacity to manage multiple sites, events, and stakeholder needs in a fast-paced environment.
• Knowledge of food safety, hygiene standards, and basic health and safety practices; relevant certifications are an advantage.
• Comfort working on-site across Greater London, with flexibility to support events that may occur outside standard office hours.
• Commitment to inclusive, non-discriminatory practices and an interest in nutrition, sustainability, and employee wellbeing through food.