LGH Hotels Management Ltd
Hospitality Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Liverpool Inn Sure Hotel Collection by Best Western
The Opportunity
Working in close partnership with an experienced General Manager, the Hospitality Service Manager plays a pivotal role in overseeing the day-to-day hotel operation and ensuring consistently high standards across the business.
This is a truly hands-on role, offering the opportunity to work across all operational departments, applying your knowledge, building experience and gaining a deep, well-rounded understanding of how the hotel functions as a whole. You’ll help create an environment where teams feel supported, confident and motivated to deliver exceptional guest experiences every day.
What You’ll Be Responsible For
- Supporting the General Manager in overseeing all hotel operations
- Working hands-on across departments to ensure smooth, efficient and guest-focused service delivery
- Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
- Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
- Taking ownership of team engagement, training and ongoing development
- Leading by example to uphold high standards across all areas of the property
- Helping to create a positive, well-organised culture where guests and colleagues feel valued
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For
This role is an excellent opportunity for someone who:
- Is an established Head of Department ready to take their first step into a broader management role
- Enjoys being hands-on and visible, leading from the front rather than behind the scenes
- Is a natural people-person who gains satisfaction from helping others grow and succeed
- Thrives in environments where learning, variety and development are encouraged
- Wants exposure to all areas of hotel operations to build confidence and capability
- Is motivated by responsibility, trust and the chance to make a real impact
- Understands that great leadership starts with connection, clarity and care
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you’re passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.
Hotel
Liverpool Inn, located in Liverpool City Centre, is an 81 bedroom hotel located in the heart of the Knowledge Quarter.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills