LGH Hotels Management Ltd
Hospitality Service Manager - F&B
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Holiday Inn Glasgow Airport
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The Opportunity
We are looking for an experienced and passionate Hospitality Service Manager to take ownership of food and beverage across our hotel and help shape outstanding guest experiences from the moment they arrive to the moment they leave.
Food and beverage sits at the very heart of our hotels, and in this role you will lead all F&B operations, including the main restaurant, bar, and room service. You will ensure high standards are delivered consistently, while creating welcoming, enjoyable, and memorable dining experiences for every guest.
How You’ll Make An Impact
This role combines commercial leadership with people-centred management. You will play a key role in driving revenue growth through strong operational control, thoughtful planning, and a clear understanding of guest expectations. Alongside this, you will manage the F&B budget, produce accurate forecasts, and oversee labour planning in a way that supports both business performance and team wellbeing.
Just as importantly, you will lead, inspire, and develop a team of dedicated food and beverage professionals. You understand that people perform at their best when they feel supported, valued, and clear about what is expected of them. Through consistent leadership, coaching, and encouragement, you will help create a confident, engaged, and high-performing team.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
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Who This Role Is For
This role is ideal for an experienced Hospitality Service Manager who takes pride in balancing strong commercial results with a genuinely people-centred approach to leadership.
You’re likely to be a great fit if you:
- Have solid experience managing food and beverage operations in a hotel or hospitality environment
- Are motivated by creating exceptional guest experiences and understand the emotional impact great hospitality has on people
- Lead with clarity, fairness, and empathy, helping teams feel secure, supported, and confident in what’s expected of them
- Enjoy developing others, taking satisfaction in coaching, mentoring, and seeing your team grow and succeed
- Feel comfortable taking ownership of budgets, forecasts, and labour planning while keeping people wellbeing front of mind
- Bring calm, consistency, and structure to a busy operation, even under pressure
Hotel
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.
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The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu.
For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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