Hook Norton Brewery Visitor Centre
Hospitality Staff Member
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Company Description
Hook Norton Brewery Visitor Centre is a food production and hospitality destination based on Brewery Lane in Hook Norton, near Banbury, United Kingdom. The Visitor Centre welcomes guests to experience the brewery’s heritage while enjoying food and drink in a friendly, customer-focused environment. It combines traditional brewing with modern visitor facilities, offering tours, tastings, and dining options. Team members work in a lively setting that values quality, service, and a welcoming atmosphere for all guests. The environment is well-suited to individuals who enjoy engaging with visitors and contributing to memorable experiences.
Role Description
The Hospitality Associate is a full-time, on-site role based at the Hook Norton Brewery Visitor Centre in Banbury. This role includes:
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- Welcoming guests
- Answering questions
- Providing information about the brewery, visitor facilities, and offerings
- Supporting food and beverage service, such as taking orders, serving food and drinks
- Maintaining cleanliness in guest areas
- Ensuring a high standard of presentation
- Assisting with customer check-in for tours or events
- Managing basic point-of-sale transactions
- Responding to visitor feedback or concerns in a professional manner
- Working collaboratively with colleagues
- Following health and safety procedures
- Helping prepare the venue for special events or busy periods
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Qualifications
- Strong Communication skills, including clear verbal interaction with guests and effective coordination with team members.
- Demonstrated Customer Service skills with a focus on creating positive visitor experiences and resolving inquiries or issues calmly.
- Experience or interest in Food Service and Food & Beverage operations, including handling orders and maintaining hygiene standards.
- Background or training in Hospitality, ideally within visitor centers, restaurants, cafes, or similar customer-facing environments.
- Ability to work on-site in Banbury on a full-time schedule, including weekends or evenings as needed.
- Reliability, attention to detail, and the capacity to work in a fast-paced environment while standing for extended periods.
- Basic numeracy and point-of-sale skills for handling payments and receipts.
- Knowledge of or interest in breweries, food production, or tourism is beneficial, as is prior experience in the hospitality or food and beverage sector.
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