Retirement Villages Group Ltd
Hospitality Supervisor
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We're looking for an experienced Hospitality Supervisor to join the opening team at Yarrow, our brand new restaurant in the heart of Tunbridge Wells.
Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving exceptional food and warm, professional hospitality. This is a fantastic opportunity to help shape the guest experience from day one, leading by example and supporting the team to deliver outstanding service every shift.
Unlike many hospitality venues, Yarrow offers a better work-life balance, with more sociable opening hours while still providing a fast-paced, high-quality restaurant environment.
What You'll Be Doing
- Leading shifts and supporting the day-to-day running of the restaurant
- Delivering exceptional customer service and ensuring every guest receives a warm welcome
- Coaching and motivating the front of house team to maintain consistently high standards
- Supporting with team training, development and performance
- Assisting with rotas, stock control and ensuring smooth daily operations
- Handling customer feedback professionally and resolving any issues with confidence
- Ensuring compliance with food safety, licensing and health & safety procedures
- Working closely with the management and kitchen teams to deliver an outstanding dining experience
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What we're looking for
- Previous experience in a hospitality supervisory or team leader role
- A passion for exceptional customer service and creating memorable guest experiences
- A confident leader who enjoys motivating and developing others
- Strong organisational skills and the ability to remain calm in a busy environment
- A hands-on approach with excellent communication skills
- Flexibility to work a rota that includes some evenings and weekends
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What we offer
- Competitive salary
- Tronc payments on top of your salary
- A great work-life balance with more sociable opening hours than many hospitality venues
- Medicash healthcare plan
- Pension scheme
- 25 days annual leave plus bank holidays
- Birthday leave
- Reward and recognition schemes
- Paid volunteering days
- Ongoing training and development opportunities
- The opportunity to help launch and grow an exciting new restaurant from the very beginning
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